Salesforce reviews

4.0

79% would recommend to a friend

(22,602 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
3.0
Jun 1, 2017

Verdict Is Still Out!!

Recommend
CEO approval
Business Outlook

Pros

There are a number of postives about working at Salesforce. The culture is very employee focused. The compensation and benefits packages are competitive. My first and second line manager are some of the best people I have worked with in my career. Also, the product set is solid and is really having a large impact at the customers.

Cons

Ultimately, as a sales professional, it is about how much money you make, and I have not made much since I have been with Salesforce. You get paid based on net new ACV. However, if you are managing accounts that don't increase their footprint, you don't get a dime in commissions. Also, you get paid on ACV, not TCV. So if you have a client sign a deal for $1M a year for 3 years, you only get credit for the $1M. Depending on the team you are on, some of the quotas are completely unrealistic. For me to make my quota this fiscal year, I need to grow my territory by over 600%. That is just to make my quota. The other frustrating part is that a peer on another team sitting next to me could have a $1M quota, and mine could be 3-5X and we could be calling on the same size Enterprise accounts.

1.0
Apr 29, 2017

Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Renumeration Career opportunities relative to company growth

Cons

Quality of people declining Quality of culture declining

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Salesforce Response
9y
I appreciate you taking the time to leave your review. However, I don't share your belief that there is nothing we can do to keep our company culture strong and remain a great place to work as we grow. Our management team made culture number one on our company goal plan for the last two years. Please stick with us and generously give us your feedback and ideas on how we can improve our employee experience via Chatter, the Feedback app, and our twice yearly employee survey. Together, we can make sure we don't become just another large software business. Cindy Robbins EVP, Global Employee Success
4.0
Apr 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Work life balance, ability to find resources, great benefits.

Cons

Salesforce promotes top sales reps to become manager, problem is most of them are the worst managers- just because they did decent in sales doesn't mean they can lead. Many have been there for 4+ years and rode the wave to the top. They networked in the good club and got promoted and the reps they manage are miserable.

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Salesforce Response
9y
Thank you for your review. We work hard to ensure our promotion processes are transparent and fair, but we know we don't always get it right. That's why I am really looking forward to creating more transparency around the performance of our managers by allowing our employees to safely and anonymously rate them on a monthly basis using our new Feedback app. I encourage you and all of our employees to give fair and honest feedback that can help your managers improve. All of our leaders will be regularly reviewing the feedback on their management teams and will have the data they need to have the tough conversations with managers that need coaching. We hope this new outlet to create awareness of where we have issues will improve the workplace for everyone. Cindy Robbins EVP, Global Employee Success
Viewing 364 - 366 of 22,602 Reviews

Glassdoor has 26,168 Salesforce reviews submitted anonymously by Salesforce employees. Read employee reviews and ratings on Glassdoor to decide if Salesforce is right for you.