Salesforce reviews

4.0

79% would recommend to a friend

(22,602 total reviews)
avatar

Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
3.0
Mar 20, 2017

Not what it seems

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The focus on philanthropy is unlike any place I've worked and truly is great. 7 days of Volunteer time off and 5k donation matching is huge. It really is an important piece of the culture. I'd also say: - Competitive Pay - ESPP program - Fun people - Office downtown SF - The coffee shops - Company events

Cons

The Ohana culture is wonderful but unfortunately it's not practiced by many leaders. They don't reward good leadership and embodying the culture. I had heard it was the influx of the Oracle culture - and the sad part is we talked a lot about how important the culture was but we didn't hold senior leadership for it...so there was a lot of bad behavior (yelling, bullying, not allowing work/life balance, etc) . Felt a lot like it was all for PR and branding but not really what was valued or practiced. There also is a lot of breaking points due to scaling growth - systems and technology in many functions are a joke. Many groups have had to create very manual processes b/c the systems are unreliable or not kept up to standard to scale.

2.0
Aug 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Mark Benioff's vision and direction, the companies culture, the unbelievable amount of humanitarian work Saleforce is involved in around the world, working with smart people, relatively good products, the Salesforce reputation - unfortunately not applicable to the Sales organization.

Cons

The high pressure sales approach and unnecessary sales tactics used alienate customers and make the Sales teams look extremely desperate. The amount of pressure lower level managers apply to their teams is not effective, this causes the team members to spend more time justifying their jobs which in turn takes away from their ability to identify and close opportunities. Too many co-primes/overlays working with each team, this is inefficient and causes redundancy.

1.0
Jul 14, 2016

Not what I signed up for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They stock good iced tea in the kitchen.

Cons

Time off and compensation well below the industry standard. In fact, compensation is not commensurate with responsibilities or with peers in the same position with the same experience. It's all about personality. Suck up and be liked and you may just get paid fairly. No work/life balance. Even hourly employees who are not permitted to record more than 40 hours per week are expected to be on-call and responsive 24/7, on PTO, holidays, etc. Too much time talking about the culture and not enough time maintaining it and actually taking pulse of employee morale (spoiler alert: the culture is awful - not that execs would know that since they're not involved in day-to-day office experience. I'm sure everything seems great when you're making 7 figures.) No defined career path or visibility into other areas of the company - you're hired to do the job you applied for so don't expect anything else for the rest of your life apparently. if you want a promotion find another company to work for. VPs want to make everyone feel as though they are disposable and that their employment is on a day-to-day basis. Everyone on my team feels like we can be fired on the spot with no warning and for no good reason. I have managed to achieve my goals without the luxury of the resources that my colleagues are afforded yet I'm made to feel like a failure.

avatar
Salesforce Response
9y
Thank you for this feedback. The culture you're describing is not at all what we are working to deliver for members of our Ohana. Please contact me directly if you are comfortable doing so. I would greatly appreciate the opportunity to have a candid, confidential discussion about your experience at Salesforce so that we can do better. Or, if you feel more comfortable, I encourage you to anonymously give more detail via our EthicsPoint reporting site located at http://www.salesforce.ethicspoint.com/. Cindy Robbins EVP, Global Employee Success
Viewing 367 - 369 of 22,602 Reviews

Glassdoor has 26,168 Salesforce reviews submitted anonymously by Salesforce employees. Read employee reviews and ratings on Glassdoor to decide if Salesforce is right for you.