Sally Beauty reviews

This company has very high turnover and it is not an issue that started with “The Great Resignation”… it’s actually been this way for almost four years according to peers and vendor partners. When I started, I learned my second week that I was the fifth person to be in this role in just over three years. I knew it was bad when I was told by vendors that this is the first time they have heard from someone at Sally Beauty in over two years. I have watched new hires in the Store Support Center quit in as little as nine weeks and those are people who were in Manager level roles… VP’s who leave after six months. Processes are badly broken. The company has been trying to implement a software tool in Merchandising that after three years still isn’t fully implemented and doesn’t work properly and there’s no real timeline of when it will work correctly which causes countless hours of trying to work around it and in another system. The company tries to execute too many initiatives at one time and ends up doing few (if any) of them very well. As you can read in other reviews of working in the Store Support Center, there is simply not enough headcount to do good work… everything is a rush job and timelines are rarely realistic. Part of the issue starts with onboarding… or the complete lack of it in Sally Beauty’s case.

not enough management will not allow anyone to have a set schedule, its different each week seems like whoever is in charge of shipments/inventory/promotions does not care at all about quality over quantity. my store had 4 employees and we were all part time, how are we expected to change every single price tag under all products, when they send these as unorganized stacks of paper where we have to sift through thousands of tags just for half of them to not even have a price change....its a waste of our time another thing, when shipment comes in, again very disorganized, around 30% of product has to be damaged out and thrown away due to items spilling. Lids just falling off and lathering hair extensions in crusted shampoo... How does this happen... There is also the issue of never getting the correct shipment either, as well as getting stuff that we dont even sale anymore but not getting the stuff we've waited months to get, and then when we do get it, its damaged and empty.