Sam's Club Customer Service (CSR) reviews

4.4

99% would recommend to a friend

(84 total reviews)
avatar

Latriece Watkins

100% approve of CEO

98% positive business outlook

Customer Service (CSR) employees have rated Sam's Club with 4.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. Sam's Club is rated 25% above average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

84 reviews
3.0
Aug 5, 2019
Recommend
CEO approval
Business Outlook

Pros

They worked well with my school schedule and with my second job

Cons

Full time positions are rare and not easily earned. No matter if you've been doing the work someone who has been at the company longer will get the job over you every time

2.0
Jul 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Quarterly Sam’s Share Minimum wage of $11.50+ Lots of hours Complimentary Plus membership

Cons

Blocked scheduling for full time workers (seniority based) Attendance point system (five point max. for termination) Very hot in the summer and very cold in the winter Poor management Poor supervisors Lazy associates Lazy supervisors Seasonal hour cuts Limited availability Harassment from managers and supervisors Poor team work

Viewing 70 - 72 of 84 Reviews

Glassdoor has 14,170 Sam's Club reviews submitted anonymously by Sam's Club employees. Read employee reviews and ratings on Glassdoor to decide if Sam's Club is right for you.