Sam's Club reviews

3.3

51% would recommend to a friend

(12,899 total reviews)
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Latriece Watkins

63% approve of CEO

42% positive business outlook

Sam's Club has an employee rating of 3.3 out of 5 stars, based on 12,899 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sam's Club employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

13K reviews
3.0
May 20, 2013

Sam's Club Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Seems like each club goes through a new GM every few years, so if you're not a fan of the current one, they might not be there long. I think I remember when I started there someone mentioning that they do that so it stays "Sam's Club," and not "Mike's Club," etc. Usually pretty flexible with schedule while I was in school. And as long as I gave notice far enough in advance (3 weeks) time off wasn't usually a problem. If your club does well, there is a yearly bonus. They just increased it this past year to a max of $2500 for full time $1250 for part time. Lots of different positions available. (I've worked 7 or so in my time)

Cons

Each new manager has "their way," of doing it. 90% of the time they require you to do it "their way," even if another way is better/more efficient/etc. Lots of turn around. Retail during the holidays is the worst. I've had a few good and a few bad GM's. They move around after a few years. My current GM gave us a list of black out dates (mostly the weekends before and after major holidays, all of November and December, and the entire month when we do our yearly audit.) Added up to be something like 100+ blackout days. On your feet all day. Managers always changing their minds. (For example "I want all the TV's on this aisle facing west." and after you've spent an entire day moving everything they change it the next day. And they something else shortly after) Make us take classes so that we know company policies, but when a customer only slightly complains, the manager overrides the policy making the associate look like an ass. Why have us try to enforce rules when you're just going to break them? (Ex. Someone trying to return a 3 years after the 90 day return policy). No consistency between managers. Full time positions are rare and the person has to have 100% open availability. Sometimes that means switching to nights, back to days, and back to nights in the same week. If a full time associate leaves, almost always is replaced with 2 part timers.

3.0
Mar 14, 2013

Marketing Coordinator

Recommend
CEO approval
Business Outlook

Pros

Not stuck in the office all day. As full time hourly employee I get benefits for a reasonable rate. Free Sam's Club Membership which we use all the time.

Cons

For the amount of pressure I am under to perform and produce - under $12 per hour is not nearly enough pay. Not really any opportunity to move up with decent pay unless you are in salaried management position.

1.0
Mar 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, lots of different departments to help find something that is for you.

Cons

Work lots of holidays and every weekend. Very poor sick pay policy.

Viewing 280 - 282 of 12,899 Reviews

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