Pros
Excellent benefits, competitive wages, great customer base There are a lot of employee appreciation-related events that show someone, somewhere cares (although, in customer service, you will NEVER participate)... if you work in a different department.
Cons
This is a call center job, though saying that is akin to using a curse word in the department. You are micro-managed in all regards, even if you prove yourself. You can exceed all expectations, and unless you're one of the elite "favorites", nothing you do will ever be good enough. Unless they need something from you. Also, make sure you don't get sick, have a family emergency, or have someone die, because you can pretty much forget about them working with you. Management will talk poorly and unprofessionally about you, their management, any co-workers, etc. to anyone who will listen. This place is an HR nightmare. Despite being well over-qualified, you will not get promoted. Also, the no cell phone rule is strictly enforced, so in the event that you have urgent personal matters to attend to... you're out of luck. If you are hard-working, honest, driven, career-minded, or kind, please listen to me - look elsewhere.
