ScribeAmerica reviews

3.4

60% would recommend to a friend

(5,119 total reviews)
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Tony Andrulonis

71% approve of CEO

47% positive business outlook

ScribeAmerica has an employee rating of 3.4 out of 5 stars, based on 5,119 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ScribeAmerica employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

5K reviews
2.0
Aug 19, 2014

Agree with the negatives

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Minimal Familiarity with medicine. Good handbook.

Cons

I was hired and fired. They said I worked too slow and expected me expert fast. Supervisor yelled at me for wanting to get a coffee after a couple hours. Wanted pump out work fast which allowed no learning. Inconsistent expectations of my two trainers allowed me to err and get fired. No time look stuff up. Made me feel dumb. Crap pay. No benefits. Nerdy uniforms. Sorry my bad English-on smart phone and being brief.

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ScribeAmerica Response
11y
-ScribeAmerica has high standards for its employees. It would be a disservice to both the employee and our clients if we allowed employees to pass through training without meeting minimum competencies including speed, accuracy, and efficiency. -The medical scribe industry exists to help medical providers be more efficient and accurate with medical charting, so our scribes must attain standards that contribute to that goal. ScribeAmerica is steadfast in its position that success as a scribe trainee is directly related to the time, effort, and study the employee undertakes during training. Not every applicant or employee is willing to put in the necessary training effort and study, but those that do so will have a very rewarding and unmatched experience. -ScribeAmerica, like every employer, encourages employees to take breaks at the appropriate times based on the needs of the training session and/or the needs of the client.
2.0
Jul 27, 2014

It's... an experience.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, some of the biggest pros are also cons: - This job will train you to grow a thick skin. - You will learn that some doctors can be pretty nasty and unprofessional, and there's not much you can do about it while you're at the bottom. - You, and only you, will be responsible for whether you learn medicine as a scribe. - No matter hard hard you work, you will fail to do this job perfectly, and that can feel really awful. -You WILL be expected to work 9-12 hour shifts without a break. You will ALSO be banned from eating or drinking during the shift. ("But isn't that kind of illegal in many states", you ask? Yes. Yes it is.) In other words? This job is a miniature version of medical school and residency all rolled into one. Some other benefits? You get some decent job flexibility, and you'll learn a heck of a lot if you don't go running for the exit after your first week. It will help to think of scribing as a free education in medicine PLUS a ten dollar tip every hour you don't start rip someone's head off for treating you like an adult diaper.

Cons

-Scribe America's policies don't always align with the priorities of the hospital or the physicians. This often means that scribes CAN'T win. (A real-life example: some doctor really, really wants to leave his/her shift as early as possible, meaning the scribe is pressured to rush through charts, only document the bare minimum and spend little time proofing. This will come back to haunt the scribe, not the provider, in the eyes of Scribe America.) - Scribes get widely varying instruction on how to chart properly by different trainers. This is a management problem which shouldn't exist. - Scribes do roughly half (yes, I mean it, half) of a physician's work (especially in the Emergency department) and get 1/100 the pay. Don't expect every physician to remember this, and certainly don't expect them to be grateful. Scribe America sold that hospital a contract basically promising free slave labor. - Also, don't expect that all physicians are willing to help you write good charts for them. Seem counter-intuitive and counterproductive? It is. But too bad.

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ScribeAmerica Response
11y
-ScribeAmerica complies with all relevant federal/state laws and regulations regarding meal period and breaks, and lists all such requirements in its comprehensive employee handbook. Because we work in the healthcare industry as a documentation assistant to medical providers, our work shifts mirror the shifts of the medical providers. If an employee is aware of any issues with meal periods or breaks, they should contact their supervisor or ScribeAmerica Human Resources immediately so that the issue can be investigated fully and corrected if necessary. In addition, many facilities ban food and drinks in certain areas of the facility due to patient safety, cleanliness, or protecting against damage to expensive facility equipment. -Like most other professions, clients differ with their preferences on how to accomplish certain tasks. ScribeAmerica's employees must be adept at learning the varying preferences of the providers they work with, as that is a major part of the service we provide. Accordingly, during training our employees are shown varying methods on how to document certain items given that "one size" does not fit all situations. -Clients hire ScribeAmerica for the sole purpose of providing personal electronic medical record documentation services. The clear job of the medical scribe is to assist the provider by completing relevant medical documentation for their review and approval, in order to increase accuracy and productivity. Clients compensate ScribeAmerica for this service, which in turn allows ScribeAmerica to provide its employees with paid training, employment, and the inherent ability to experience the inner workings of the medical profession. Clients nationwide are extraordinarily grateful for the service we provide. While direct gratitude from the client to our employees is always appreciated, clients are purchasing our services and our employees are paid a wage for working and providing that service.
3.0
Jun 2, 2014

Pleasant but tiring.

Recommend
CEO approval
Business Outlook

Pros

Great for the Pre-med student Exposure to medicine in real-time Possibility of LOR from a Physician

Cons

The hours are tiring Scheduling and taking time off is sometimes difficult Starts at $8, goes up to $10. Room to get more if you decide to become a trainer or Junior Leader. No feasible while in school....

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ScribeAmerica Response
11y
ScribeAmerica requires its employees to work a certain number of shifts per week in order to meet the needs of the facility we staff and maintain employment, but ScribeAmerica attempts to work around employee school schedules to the extent it is possible. Because we work as a medical provider's electronic documentation assistant, our shift times mirror those of the provider and can sometimes be long or at night given that medicine is a 24 hour per day, 7 day per week industry. For those employees truly interested in a career in medicine, the position of scribe can be a very real glimpse into the realities of healthcare.
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