ScriptPro reviews about "upper management"

- No career path or development. They refuse to invest in their people. - Managers are friends of the family. Those who sip enough Kool-Aid get the promotions. Those who don't are stuck for years. - Upper management want 'Yes' men, instead of leveraging their employees for suggestions. - Their product is often deployed without being finished, despite the cost to mainly government organizations being in the hundreds of thousands of dollars per order. - Sales team in my estimation is one of the most unethical groups in the company. Selling customers equipment and upgrades they don't need, can't use or knowingly sells equipment that doesn't have functional software behind it.

No advancement opportunity, sales department drama, micromanagers, not enough commission.

When thrown into the mix, the training they provided did not cover all aspects of what was expected of you. Management did not coincide with each other, up to and including micro-managing on a huge scale. ALSO, every person that is not upper management is now considered an "hourly" employee as opposed to a salaried employee.

Upper management needs to communicate better to lower staff.

I don't feel there is a consistent direction for the company. And I feel the product owners are too scared of upper management to be honest with them. Or they are just worried about looking good and not what is best for the company.

Workforce runs lean which sometimes impacts how to manage conflicting priorities and limited resources

The family who owns ScriptPro along with others in upper management play favorites and being a favorite has its advantages. Advantages to look forward to include: Great pay! No need to be qualified! No need to do your job! You can throw your weight around at those that don't know the family personally and play "Who Wants To Be a Manager"! Promotions that make other employees scratch their heads! Zero accountability and the enjoyment of having the ability to pass blame onto others! Immunity from firings and layoffs! Benefits: My insurance was over $600 a month for family coverage. Many have quit ScriptPro because they can't afford it. When I first started pay was ridiculously uneven. Someone who has been at ScriptPro for 3 years could be making $42k while a brand new straight out of college individual could be hired on making $45. Be careful when negotiating as they would pay you minimum wage if they could. From what I have been told by others still working at ScriptPro is they now have pay bands which may have leveled everything some. Retirement was fair and they also had the occasional profit sharing. When we did get raises they were poor, and even worse the top 10 performer would be getting maybe .5% better versus a bottom 10 performer. No incentive to do well because of that. Layoffs and firings are completely mysterious in nature. We will get an email about how awesome we are doing this year then magically 3 or 4 people from a group will get let go or be mysteriously fired for performance issues even though they have never been written up. As a result many are walking on egg shells hoping to not be the next one. Miscellaneous: The culture of the departments is one against the other always. Usually Customer service gets blamed for everything yet ScriptPro pimps customer service to all of the new pharmacies about how awesome we are. If you are one of the coveted individuals with DOD access good luck ever leaving your position. Management hinders your career growth greatly because they know if all of their good workers went to other departments they would have to maybe lift a finger for once and be inconvenienced for a change.The entire culture of ScriptPro is very gossipy and juvenile. The few years I was there it started off good but I quickly saw the lack of promotions, good raises, hypocrisy and lies.

There ARE people at this company who care about the product and about quality. Unfortunately, they aren't the ones who make policy and budget decisions. Because of the shortsighted penny-pinching attitude of some of the family, we are forced to support hardware configurations which are nearly as old as I am. The family has a lock on all the upper management jobs, and to be fair there are a couple of them who are not completely inept. They do all suffer from the delusion that the people who work for them can do anything with nothing and need no more reward than a couple of parties per year. Benefits are mediocre, the holiday and leave schedule is worse, and pay increases don't even keep up with the cost of living. Enjoy your first-year salary; it only goes down from there.

I've noticed some communication issues, but they are always working on doing better. I've noticed some flip-flopping with upper management. But that may be due to the industry. I can't think of anything else!