ScriptPro reviews about "people"

Way too much time away from home

Watch your back an always be looking for a new job because you never know when you are going to be cut for absolutely no valid reason. You think everything is great and you're working your tail off but you get fired due to whatever policy they decide you violated that isn't stated anywhere is grounds for termination.

-Top-level management has gone through changes, decision making often opaque -Company was going through major stretch of hiring and training employees before suddenly firing a notable percentage of employees with no warning and almost no severance -Poor sales/marketing performance seems to result in cuts/impact on Support and other unrelated groups first -Often feels like C-Suite's outward talk of caring about company not fully matched by actions

The amount of new technology and projects are daunting

The job is fast pace and challenging. I work hard and some times weird hours. It can be overwhelming but the pros make it very enjoyable.

Before you are even offered a job for the inside Sales Department you will have been given less than factual statements about your earning potential. They will claim there is a chance to make six figures.. but you won’t come close. They paint a beautiful picture of a base, commission and bonuses; but little do you know - the base is low, the percentage of commissions paid is much less than comparable companies pay, and they will likely set your quota high enough to negate your potential of a bonus. You will be micromanaged and subjected to meetings with no purpose other than giving a narcissistic, pompous character with anger management issues and a huge sense of entitlement, a platform from which to belittle whomever is the chosen target of the day. It’s all about control and climbing the corporate ladder, gleefully crushing anyone who gets in their way. And the saddest part of all is the C Suite has been told about this behavior repeatedly and continues to pat them on the back and indulge them.

The executive team is largely abysmal. They often know little to nothing about what the front line employees do or deal with in the name of keeping customers happy. The COO, Bill Thomas is a great guy. I feel like he and almost all of the VPs under him are constantly under the thumb of Mike Coughlin and are in a constant race to see who can please him and a select few customers the fastest and most. They’ll tell you one thing to hour face but will not truly fight for their teams or departments if Mike (or MEC, because he’s too cool to be called Mike) says jump. The directors I reported to were amazing and I truly felt like they cared about the people under them. That unfortunately is where the care ends. While the pay is good if you advance and get promoted, the annual “raises” have never kept up with inflation. At most, you’re looking at 3-4%, which is great if your bills and expenses aren’t growing by 8-10%. The customers know they can circumvent any and all processes and procedures by running and complaining to daddy Mike. We often knew decision we made as a team would be undercut by someone running and telling on us. I could count on one hand the number of times a decision that I made or a director made was upheld by executives who often had literally no clue what the situation was. This made you second guess or question decisions you knew were in your team or the company’s best interest for fear of getting the rug pulled out from underneath you. Work/life balance. Whole ScriptPro doesn’t come right out and tell you that you’ll be on call 24/7 when you get into even the most entry level of leadership roles, they often remind you that you need to be “responsive” or you will hear how other leaders aren’t “responsive”. While I willingly signed up for this for years, it eventually took a toll. The stress and constant state of alert is tiring and wears on family life, personal health, and general well being. While I always felt heard and understood when I brought these concerns to my bosses, this “responsiveness” culture is so ingrained into ScriptPro that nothing changes. Because the other people you work with are so awesome, you feel badly for having others help and pick up the slack and instead bury yourself further in work. The young, up and coming leaders that were developed do not want to devote their entire lives to a company they can clearly see isn’t willing to do the same for them. Benefits are meh at best. Insurance premiums are high for decent coverage. The 401k matching isn’t at industry, or even national, standards. The PTO offering is ok once you have some years under your belt, if you can truly use and enjoy it (see above).

Lots of travel, 90% or more, flexible schedule, you might be home for a couple weeks, or you might be gone for two, home for a day and back on the road, needs of the job dictate the schedule, hard for some people.

The cons are nothing out of the norm that you would not find in other organizations.