Seamless reviews

2.8

35% would recommend to a friend

(455 total reviews)
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Brandon Bornancin

40% approve of CEO

35% positive business outlook

Seamless has an employee rating of 2.8 out of 5 stars, based on 455 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Seamless employee rating is 25% below average for employers within the Information Technology industry (3.7 stars).

Reviews by job title

455 reviews
1.0
Sep 30, 2022
Recommend
CEO approval
Business Outlook

Pros

Work from home but you're stuck on zoom with your camera on the entire work day so you might as well be in an office.... you're only saving yourself from a commute. This role is a glorified call center, so if you're really good at cold calling and know you can get off to a quick start in the first month then you will probably thrive here.

Cons

I always try to give people companies the benefit of the doubt, but I should've run after reading the reviews here. I thought, oh I'm sure I'll be fine I was a top performer at my last company, I work hard, and I'm always willing to learn. They seemed to have a quick and easy path to promotion and could help me start climbing the ladder a little quicker. I had recruiters and SDR's lie to me about the reality of the job when being recruited and asking questions. They force you to buy a $550 computer that you'll inevitably be sunk in the whole for when you don't last 2 years. The ramp-up and training metrics were changed mid-training and no one told us - we had to ask after hearing rumors. We were constantly being shifted around to different leaders/management in training, creating a chaotic environment where no one really got to know you/help train you. They say minimum 4 hours dialing on the phones but they really mean at least 6 hours. They say that if you put in the effort/trying to learn then you'll be fine but that's not the case, unless you're exceeding quota you're screwed. Doesn't matter how much extra time or effort you put in, if you don't preform your out. The whole time I was at the company they were firing people 24/7, typically in masses on Fridays. You live in constant fear of being fired here, to the point it was making me sick and lose sleep. It's also a game of who can clock in early/stay late M-Thur... Which can mess with the work/life balance they preach. They don't really train you at all, they just stick you on the phones and hope for the best. They wait until half way through week 3 of training to show you how they email, giving you only 1.5 weeks with that extra channel for prospecting/booking meetings, and then you don't even get lists until after training (assuming you're on the month training program which i heard changes all the time). The leads you're dialing into are wrong/incorrect 75% of the time, so you spend most of your time just scrubbing lists/data. Everyone in my training class was actively looking for other roles throughout training because we all had such a bad experience/felt sus about the company. It's a very white, sales bro culture and you must buy in 100% or you are screwed. If you've made it this far, please just go find a different company. You deserve better than what they'll give you here and I promise it's out there.

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Seamless Response
3y
Thank you for sharing your thoughts on working at Seamless.AI, we believe our employees are our greatest asset and are always looking for ways to improve. See more employee testimonials here: https://testimonial.to/employeesuccess/all
1.0
Apr 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work, SDRs book your calendar relatively full for you so you don't have to cold call

Cons

This company is great if you've been there for a long time and get great leads. They recently fired a handful of sales people so I'm assuming they again asked their employees to go on Glassdoor and add a bunch of reviews to drown out the bad ones they expect them to leave. They like to boast how much their top AE's are earning because the top AEs are given all the great deals. If you're new, your leads will be absolute trash. 1-2 person companies that don't have any need for their product. They will tell you week 1 about the performance goals, and if you fail to meet them you will be put on a Performance improvement plan. That's a lie. They just fire you and don't give you severance. They let you keep the laptop that they make you purchase on your own before starting and then they reimburse you 2 weeks later. But they take the cost out of your final pay. This company is a joke. Small start up working towards IPO but they don't offer equity to anyone. Benefits are terrible compared to other start ups. Stay away.

2.0
Aug 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Being fully transparent, there are some great people working at this company and they really do care for your success. There are also plenty of opportunities to move around internally.

Cons

Unfortunately, my time here has been a strange and frustrating experience. From the constant micromanaging, to the unreal expectations.. nothing has been employee friendly. Our incentives were taken away and our path to bonuses and more money were taken away with no explanation, yet they claim to be an employee first company. They gave us one month of summer Fridays in August and are using that as “proof” that they want what’s best for their employees. Tenured reps are let go on a whim and without warning and cite “bad attitude” as the reason for termination. Reps are given a list of poor and inaccurate leads and are trained to bully prospects into taking meetings even if they aren’t totally qualified. There is an inner circle of reps that use shady methods to create more “opportunities” and then are praised for it. Unfortunately, upper management puts emphasis on the wrong things and it promotes a toxic environment where success is solely based off of your “vibes.” There is a daily meeting where 30 minutes are spent talking about “good vibes and having fun.” Instead of actually helping struggling reps, they force an unclear ultimatum on them. I have seen multiple hard working, well liked and tenured reps be let go for “performance” reasons.. but it’s really because of the churn and burn cycle they use to save money. The only way to succeed at Seamless is to suck up and constantly push this stereotypical sales persona of fake cheeriness and harassment until the prospect gives up. The director of sales can be quoted as saying “no doesn’t mean no, it just means not yet.” Not only is it bad business, it’s also not helping reps develop any actual skills.

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Seamless Response
2y
Thank you for taking the time to leave a review. Although, we're saddened to hear you've had a negative experience. Our employees are the lifeblood of the company, and our leadership team recognizes that our teammates are the reason for the continued success that Seamless.AI has seen. Any decision that's made is made with both the company and employees in mind. We strive to provide a work culture that our teammates can be most successful in, which is why we offer multiple channels for employees to share feedback - this includes our engagement survey, pulse surveys, and our open door policy where we welcome individuals to talk to their manager, HR team, or the leadership team at any time. Feedback is taken very seriously here, as we see it as an opportunity for improvement! We would like to learn more about your experience and how you think we can improve. Please reach out to our HR team directly if you'd like to discuss your concerns further. They are here to support you and your growth at Seamless.AI, so if something isn't working well for you, they want to assist! For more reviews from employees, check out our wall of love here: https://testimonial.to/employeesuccess/all
Viewing 16 - 18 of 455 Reviews

Glassdoor has 466 Seamless reviews submitted anonymously by Seamless employees. Read employee reviews and ratings on Glassdoor to decide if Seamless is right for you.