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Sears Home Services

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Sears Home Services reviews

3.6

70% would recommend to a friend

(527 total reviews)
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Eddie Lampert

37% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Work/Life balance

3.8

Career opportunities

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

Sears Home Services has an employee rating of 3.6 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears Home Services employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

527 reviews
4.0
Feb 7, 2017

Diversity and Equality in Successful Part of Business

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As a woman, I've never felt like I have fewer opportunities or lower pay. We have a lot of female leaders in what could be a male-dominated industry. Work-Life balance is better than any company I've worked for, as this is still a Midwestern company with Midwestern family values. Also, I feel like I work in the business unit that has the most potential to be profitable. No matter what is happening on the Retail side, we are the largest repair service provider with a strong future.

Cons

We change directions a lot, without allowing one initiative or plan to take root so that we can see if it had a positive impact. I don't like to get too attached to one way of doing things, because that way will surely change within a few months.

5.0
Feb 7, 2017

It's about the people and the Member

Human resources
Recommend
CEO approval
Business Outlook

Pros

It's hard to find in any group of employees, someone that has not worked for the company for 20, 30, even 40 years. The vast majority of employees work hard everyday to make the company successful and a better place for employees. Lots of opportunities in management to take on new roles without the need to relocate.

Cons

In today's quickly changing competitive market, Sears is constantly making changes to make the business better. Constant change can be a challenging, but necessary. Also, difficult to recruit for our performing side of business when internet blogs only reporting on challenged retail operations.

1.0
Feb 4, 2017

Mobile Lawn and Garden Tech

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are no pros with this company.

Cons

Terrible management and awful routing. They do not care about the customer. The only thing they want to do is sell protection agreements and then not repair the items.

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Sears Home Services Response
5y
Thank you for your feedback, I am sorry to hear that you didn't have the incredible experience that we strive to provide for our employees. As a Company we are always looking for new ways to learn and grow. I would love to hear your feedback so we can continue to grow as a company. Please email me at kylie.whitely@transformco.com to discuss this further. Thank you again for taking the time express your concerns and I look forward to hearing from you.
Viewing 496 - 498 of 527 Reviews
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ReviewsSears Home Services reviews

Glassdoor has 550 Sears Home Services reviews submitted anonymously by Sears Home Services employees. Read employee reviews and ratings on Glassdoor to decide if Sears Home Services is right for you.