Does Sears Home Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Sears Home Services employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Sears Home Services. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Sears Home Services?

70% of Sears Home Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sears Home Services 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sears Home Services?

Appliance Repair Technician (20) , Refrigeration Technician (19) , Field Service Technician (18) , Appliance Technician (16) , Technician (16) , Manager (15) , Service Technician (14) , Sales Project Consultant (13) , Repair Technician (11) , Lead Mentor Technician (9) , Sales Associate (8) , In-Home Technician (7) , Recruiter (7) , Customer Service Representative (6) , Director (6)

What are the pros of working at Sears Home Services according to real employee reviews?

"Pay was good." ((in 24 reviews)); "great people to work with" ((in 20 reviews)); "work life balance is good" ((in 15 reviews)); "Training is Great!" ((in 14 reviews)); "Great leadership." ((in 8 reviews))

What are the cons of working at Sears Home Services according to real employee reviews?

"Far Travel Bad management poor training" ((in 32 reviews)); "Bad benefits" ((in 14 reviews)); "Too many managers been there too long and micro manage the place out of business." ((in 12 reviews)); "Long hours" ((in 11 reviews)); "Its commission only, they treat you and clients like a number, they work you like they own your life." ((in 7 reviews))

What are employees saying about Sears Home Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sears Home Services layoffs and their outlook for job security at Sears Home Services in 2026.

What are the top reviewed Sears Home Services locations?

Lake Mary , Chicago , Hoffman Estates , Houston , Longwood , Atlanta , Los Angeles , Orlando , San Antonio , Miami , Sacramento , Phoenix , Grand Rapids , Mokena , Richmond , Lorton , Saint Louis , Tucson , Greensboro , Austin , Fort Worth , Cleveland , Fresno , West Hills , Denver , Seattle , Portland , Baltimore , Pensacola , Wall

Sears Home Services reviews

3.6

70% would recommend to a friend

(527 total reviews)

Eddie Lampert

37% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Work/Life balance

3.8

Career opportunities

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

Sears Home Services has an employee rating of 3.6 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears Home Services employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

527 reviews

2.0

Jan 20, 2017

Appointment Specialist

Appointment setter, call center

Recommend

CEO approval

Business Outlook

Pros

Relatively low pressure type of job inside a typical call center operation. Low pay relative to the value of the appointments set, but again not extreme difficulty to meet the required metrics. Two years was a long time to work here.

Cons

Management skill was "spotty" at best, and favoritism prevailed in getting favored positions or better call distribution ques.

Sears Home Services Response

5y

Thank you for your feedback, I am sorry to hear that you didn't have the incredible experience that we strive to provide for our employees. As a Company we are always looking for new ways to learn and grow. I would love to hear your feedback so we can continue to grow as a company. Please email me at kylie.whitely@transformco.com to discuss this further. Thank you again for taking the time express your concerns and I look forward to hearing from you.

2.0

Jan 16, 2017

Project Consultant

Project consultant

Recommend

CEO approval

Business Outlook

Pros

Impressive Portfolio of Products to sell at my disposal

Cons

Management lacking in providing ongoing training

Sears Home Services Response

5y

Thank you for your feedback, I am sorry to hear that you didn't have the incredible experience that we strive to provide for our employees. As a Company we are always looking for new ways to learn and grow. I would love to hear your feedback so we can continue to grow as a company. Please email me at kylie.whitely@transformco.com to discuss this further. Thank you again for taking the time express your concerns and I look forward to hearing from you.

1.0

Jan 10, 2017

Appliance technician

Recommend

CEO approval

Business Outlook

Pros

The company definitely pays its technicians well

Cons

Management don't have a clue. They hire people out of the military and college with no technical backround to try to run the business

Sears Home Services Response

5y

Thank you for your feedback, I am sorry to hear that you didn't have the incredible experience that we strive to provide for our employees. As a Company we are always looking for new ways to learn and grow. I would love to hear your feedback so we can continue to grow as a company. Please email me at kylie.whitely@transformco.com to discuss this further. Thank you again for taking the time express your concerns and I look forward to hearing from you.

Viewing 502 - 504 of 527 Reviews

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Appliance & Refrigeration Repair Tech - Full & Part Time

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Remote

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HVAC Assistant (Cincinnati, OH)

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Appliance & Refrigeration Repair Tech - Full & Part Time

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