Is Sears a good company to work for?

Sears has an overall rating of 3.5 out of 5, based on over 15,428 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 47% of employees would recommend working at Sears to a friend and 37% have a positive outlook for the business. The best reviews about Sears have been left by employees working as Customer Service , Financial Analyst and Intern .

Does Sears pay their employees well?

According to anonymously submitted Glassdoor reviews, Sears employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Sears. This rating has been stable over the past 12 months.

How satisfied are employees working at Sears?

47% of Sears employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sears 3.3 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Sears?

Sales Associate (1259) , Cashier (836) , Sales Associate/Cashier (259) , Consultative Sales Associate (196) , Manager (185) , Customer Service Representative (168) , Store Manager (149) , Sales Consultant (137) , Backroom Associate (113) , Sales (113) , Retail Sales Associate (111) , MCA (107) , Assistant Manager (99) , Assistant Store Manager (86) , Director (80)

What are the pros of working at Sears according to real employee reviews?

"There really are no pros for the company I did work with some really great people though." ((in 1075 reviews)); "Great coworkers help make the day go by fast and worth it to come into work." ((in 487 reviews)); "The only two good things that I can think of are it's easy to get and flexible hours." ((in 455 reviews)); "Good work life balance and flexible" ((in 250 reviews)); "Flexible schedule and days off" ((in 229 reviews))

What are the cons of working at Sears according to real employee reviews?

"Poor management throughout the entire company in all departments.They are more worried about their social lives than improving the company" ((in 1178 reviews)); "low pay and be prepared to know spanish if working in Miami area or else you'll be struggling" ((in 997 reviews)); "The managers do this so they don't have to do any actual work themselves." ((in 500 reviews)); "No benefits until employed 6 months and then very costly compared to others in the field." ((in 320 reviews)); "Poor upper management treated associates poorly" ((in 294 reviews))

What are employees saying about Sears layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sears layoffs and their outlook for job security at Sears in 2026.

What are the top reviewed Sears locations?

Hoffman Estates , Chicago , New York , Houston , Los Angeles , Round Rock , San Antonio , Orlando , Dallas , Tucson , Phoenix , Atlanta , Austin , Columbus , Miami , San Diego , San Francisco , Hoffman Est , Sacramento , Tempe , Philadelphia , Pittsburgh , Tampa , Jacksonville , Schaumburg , Mobile , Lake Mary , Boston , Las Vegas , Seattle

Sears reviews

3.5

47% would recommend to a friend

(14,745 total reviews)

Edward S. Lampert

48% approve of CEO

37% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.3

Work/Life balance

3.1

Senior management

3.1

Career opportunities

3.0

Culture & values

3.0

Compensation and benefits

Sears has an employee rating of 3.5 out of 5 stars, based on 14,745 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

15K reviews

4.0

Sep 30, 2008

Good Retail Environment

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Above average salary for the retail industry-- some sales associates can work off commission or base plus commission, ethical business practices, good employee discounts--20% off clothes including landsend.com and 10% everything else, easy to request time-off-- I never had a problem requesting a day off

Cons

apathetic attitude of management-- management was hesitant to deal with costumer service issues that were beyond the sales associates control, declining quality of costumer service-- Sears used to have one of the best return policies, now it is similar to other retail establishements, overpriced service plans and high APR credit card that associates are pressed to sell/establish.

2.0

Sep 27, 2008

Waiting on tables is a better option.

Cashier

Recommend

CEO approval

Business Outlook

Pros

If you need money, go for it. If you are great at mind games and convincing people to sign up for a card they don't need, and buy things they don't need with it, you are a great candidate for this company.

Cons

Credit is the main focus if you are a cashier. If you can't get people to sign up or if you are low on credit applications, say goodbye to your hours. There is excessive pressure on cashiers to have people sign up for the credit card, and if they already have the main cards, get them to sign up for the other higher interest cards. Your hours are affected, and are pressured all day and night for credit. It doesn't matter how matter you get or if you are the leader in credit, you still get pressured because of the rest of the group's efforts. I felt that while it is in my job description to get credit applications, we can't be pushy as to the point of making customers angry when GOOD customer service is supposed to be another main focus. Good customer service in my opinion is what makes people return. If an establishment provides excellent customer service, customers are happy and will remember the happy feeling they got when they shopped at that certain establishment. If they are bombarded with offers for a credit card, they will most certainly remember that and most likely avoid the company.

4.0

Sep 25, 2008

Sears is a good place to work

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Working on new projects and the management staff support you receive. The Management team is working hard to change Sears works and bring it more in line with the retail word. The only problem is they are not able to remove the image of Sears as an appliance only store. There put a lot of pressure on projects to perform and the timelines are very short for projects and you are held accountable to the timelines knowing they are not realistic. There is the a lot of reporting that needs to be done to justify if a project is not able to meet the Timelines

Cons

Unrealistic timelines for projects to be completed

Viewing 14716 - 14718 of 14,745 Reviews

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Sears

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Good Retail Environment

Waiting on tables is a better option.

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