The organization has experienced challenges typical of rapid growth. Processes and approaches that were effective with a small team don't necessarily scale when the team expands tenfold. In the rush to deliver projects, elements like infrastructure and documentation haven't received adequate attention, and this gap is becoming increasingly apparent. However, the leadership is aware of these issues and is actively working towards a solution, although it's understood that improvements will likely be slow.
There is a persistent issue with being understaffed. Recruiting for any position tends to be a lengthy process, primarily due to the high standards set for potential candidates. While this does mean that filling roles takes time, it's not necessarily negative, as the exceptional quality of the engineering team attests to the effectiveness of the stringent hiring process. SOE has multiple pre-tag up meetings to discuss how interviews will be tailored to each individual - this requires an enormous amount of work, but it's clear why retention and quality remain so high.