Over-worked, underpaid, and under appreciated. If you're okay with being sold a line of BS, this is the place for you. They promised three weeks of training. We received two weeks. I was later informed they had hired a lot of people in June and July and they received six weeks of training, which would be an adequate amount of training. Apparently they lost a lot of those reps and they were left on the hook of needing more reps to handle the Annual Enrollment Period (AEP) so they hired people with a start date which was three days after the AEP started, crammed two weeks of training into us and threw us to the wolves. Two weeks of training was inadequate for the position. They said we would get warm calls from people calling in from their TV commercials. Instead, we received calls from people who had been repeatedly contacted by the company's lead generators. If they could keep the person on the phone long enough to get them transferred to the rep, it was considered a lead. Most of these people were clueless as to why they had been called, and were angry about being harassed. I even received calls and could see in the notes they had been contacted two hours earlier and marked as a "no sale". That's harassment! They put you on tiers and each tier was entitled to only so many leads per day. If they hung up on you immediately as they were tired of being harassed, it was counted as one of your leads. You were expected to work 10-12 hour days, even a 14-hour day at the end of AEP, six to seven days a week. If you took a lunch break, it went against your numbers. You had to remain in the "lobby" in order to get calls. You had to hit a button on your computer every minute to let them know you were available. There were some evenings I went 2 1/2 to 3 1/2 hours without a call and hitting that button every minute. What a joke! Most of the states I was licensed in were in the eastern part of the country, yet they put me on a 10-10 shift. I had one western state. Poorly managed. A day after the end of AEP they invited what I heard was hundreds of employees to a zoom meeting. Here's how that went..."As you all know we had a challenging AEP and our company is having growing pains. If you are on this call today, today is your last day on the job." Nice, real nice.
