SelectQuote reviews

3.3

54% would recommend to a friend

(1,904 total reviews)
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Tim Danker

66% approve of CEO

54% positive business outlook

SelectQuote has an employee rating of 3.3 out of 5 stars, based on 1,904 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SelectQuote employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jan 10, 2025

Nepotism and Toxic Management Practices

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote Work Opportunity Good Work/Life Balance Good Benefits

Cons

Runaway Nepotism - Although there are some exceptions, a large majority of top executives in the company is made up of friends and former classmates of the company's owners. While it is normal to hire within one's network, the practice here is done with little regard to qualifications or diversity. Advancement in the company also relies upon being "in favor" of those in power. Toxic Management Practices - This is by far, the most troubling occurrence at SelectQuote. On over a dozen occasions, I witnessed employees at Manager, Director and C Level Executive positions, forced out of the company by less than scrupulous methods. It was desired by management that these impacted employees leave the company, but in these cases, there were no legitimate grounds for termination. One Director was forced out when his department responsibilities were given to one of his direct reports. The Director left the company. That direct report also left the company after he was later passed over for a promotion and his direct report given the lead. Another Director had her entire team taken away and was reassigned to a group for which she had no experience. The CIO of the organization came in one morning to find his system access revoked, prompting him to resign that day. A long tenured, high level executive of the company left, after his organization was handed over to a friend of the owner's. This new leadership regime came in with the attitude of "take what you can get while you can" and they did just that. When the high level executive left, many employees in the company were laid off because this new "leader" didn't want to deal with any additional direct reports. Unless you come in under the classmate/friend plan, you are better off looking elsewhere.

3.0
Nov 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Working from home Most managers do care about your success Loads of training available

Cons

For this specific position, they will train heavily on AEP (where all the money is), but very little on the other side of your job. The catch is you have to 'try out' to make the money making team. There is a limited number of spots and you'll be competing against many tenured agents. If you don't 'make the team' you will be making 15$ an hour and need MAD sales skills to make commission for a non sales role. It's a lot of 'cold calling' type work on the other side that you're not very prepared for. Clients do not want to speak to you for the most part, are confused about who you are or just don't care. You will call people 5-6 times a day (different agents calling throughout the day), you have many points to hit to get a different type of bonus and you can have money taken out of your paycheck for not getting this done.

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SelectQuote Response
1y
Thank you for taking the time to leave a review for SelectQuote. We appreciate your honest words and would like to address your concerns. Throughout training, we strive to give a clear and concise description of what our agents can expect in their sales roles. It is our goal to effectively communicate the realistic side of the sales environment, including its dynamic and competitive commission structure. However, we understand that this thorough training can affect our candidates' experiences. Please know that our practices are standard and competitive within the industry. We want to give our members the support they deserve within their role, and it is our goal to offer an valued culture. SelectQuote is very sorry to hear about your experience. Your words are taken seriously and will be used to help us improve the employee experience moving forward.
1.0
Oct 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Commission checks I guess are something that can be a pro

Cons

-poor leads You’re calling people who aren’t eligible -pay not that good -coaches are incompetent -they will have you lie to the customers -hours can be super long with little extra pay during AEP

avatar
SelectQuote Response
1y
Thank you for taking the time to leave a review with us. SelectQuote values your feedback and wants to address your concerns. We are very sorry to hear about your experience. Throughout training, SelectQuote strives to give our candidates realistic expectations of the dynamic and competitive sales environment. We understand that at times this can be challenging, and even overwhelming. Please note that our teams are actively looking to provide a supportive environment where every member feels valued in their role. Lastly, we want to be clear that clients we reach out to have previously shown interest in our services. Once again, we are sorry to hear about your poor experience. SelectQuote takes your words very seriously and will use them to help us improve moving forward.
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