The dishonesty of those in upper management is staggering, and insulting to the agents who work their butts off to close deals. The incentive plan seems to be misguided as managements focus is on your talk time, while your compensation plan rewards bound premium. This creates a major disconnection between what management wants you to do and how you make money. You can never really tell what is going on in this company as all that trickles down from the executives are lies and vague answers to specific questions pertaining to what can be done for an agent to make more money. While they tell you metrics drive who gets what leads that is not the case. When asked what goes into determining an agents lead mix management admits that they won't disclose all that goes into it. I've worked for some less than reputable companies but never been bait and switched like I have been with selectquote. When it comes to my income and providing for my family I cannot accept a company treating me with such disrespect as they slash all agent commissions justifying the practice with lies about your expected increase in premium.
They promote zero work life balance. They discourage hour lunches, are disappointed in you if you don't put in high levels of overtime consistently. And now with their terrible lead quality the incentive to put in more hours is virtually gone. Truly sad because when I started this company had a chance to be something special. It has instead chosen to treat its agent like disposable labor. This sentiment permeates the sales floor only making sales that much more difficult. If being excited about going to work, enjoying what you do, and trusting and respecting those you work for is important my suggestion is to look elsewhere. Ive worked for dying companies before. While not pleased I respected management for being upfront and honest about what was taking place moving forward. Ive had too many sleepless nights, mulling over the lies I'd been fed. Wondering how I would feed my family to recommend this company. Find an employer you can trust that will treat you with respect.
