Does Sentry pay their employees well?

According to anonymously submitted Glassdoor reviews, Sentry employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Sentry. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Sentry?

70% of Sentry employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sentry 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"They offer good benefits and a 401k and multiple annual celebrations to maintain the culture." ((in 86 reviews)); "Good Pay but way to many hours" ((in 46 reviews)); "People on the team are great" ((in 36 reviews)); "Good work / life balance" ((in 30 reviews)); "Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events" ((in 19 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 46 reviews)); "Management won't question/challenge another manager, very fearful of "sticking their neck out"." ((in 15 reviews)); "Training is poor." ((in 15 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 15 reviews)); "High work load having people work 50 hrs/ week." ((in 14 reviews))

What are the top reviewed Sentry locations?

Stevens Point , Madison , Goldsboro , Davenport , Scottsdale , Richmond , Irvine , Middleton , Los Angeles , Salem , New York , El Paso , San Francisco , Atlanta , Chicago , Las Vegas , Keizer , Appleton , Plover , Raleigh , Nashville , Cincinnati , Denver , Oregon City , Elizabeth , New Brunswick , Freeport , Edwardsville , Vienna , Saint Louis

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Sentry

Sentry reviews about "work load"

79% positive business outlook

Ratings by category

4.0

Work/Life balance

4.0

Compensation and benefits

3.9

Culture & values

3.8

Diversity & inclusion

3.6

Senior management

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

2.0

Jan 18, 2022

pay is okay

Bodily injury claims adjuster

Recommend

CEO approval

Business Outlook

Pros

the pay is okay and benefits decent

Cons

the work load usually unmanageable

Sentry Response

I’m glad to you know you enjoyed the benefits at Sentry. I understand claims loads can vary greatly—this has been more of a challenge due to volatile claim volumes and fluid COVID-19 protocols. We’re actively recruiting additional claim representatives to help stabilize our workloads. Please know our pay scales are based on location and national averages for the role. Thank you for sharing your feedback with us. Michele Dufresne – Chief Claims Officer

2.0

Jan 22, 2025

Challenging to say the least.

Transportation claims manager

Recommend

CEO approval

Business Outlook

Pros

Decent pay and benefits. Friendly work environment.

Cons

Very little training on work load management. Work load itself unrealistic for 1 person, is the established culture set by management which is not changing no matter what the turnover. Very little job satisfaction due to the impossible case load. Little room for advancement without a degree.

Sentry Response

Thank you for sharing your feedback. I agree our work environment is friendly and supports associates with a well-rounded benefit and compensation package. Regarding your comments on workload, I understand that workloads can vary at times. As part of our management team, you help monitor and distribute that changing workload. I encourage you to speak with your director or myself to discuss options. I disagree with your comment about needing a degree. Sentry U helps support career training, meaning most of our career paths can be supported through on-the-job development and internal training. Tim Kelly – AVP – Commercial Lines Claims

1.0

Feb 15, 2022

Hard pass

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

The other people you work with.

Cons

Work load Management Salary Benefits

Sentry Response

Thank you for taking the time to share your feedback. While I’m sorry to hear your experience may not have met your expectations, I’m glad to hear you enjoyed working with your fellow associates. I recognize that working with claims can be complex, and the workload can often vary. That’s why we routinely provide associate feedback surveys and other resources to empower our associates and identify opportunities to improve. I appreciate the time you spent with us, and thank you again for posting this review. Michele Dufresne – Chief Claims Officer

1.0

May 3, 2022

working conditions

Campus manager

Recommend

CEO approval

Business Outlook

Pros

pay is ok considering the work load

Cons

hours and long and hard

Sentry Response

Thank you for sharing your comments with us. While I’m not sure when you worked with us—we don’t have a campus manager role at Sentry Insurance—I appreciate your feedback and the time you took to leave a review. Javier Sotelo – Senior Director of Talent

4.0

Mar 10, 2022

Claims Adjuster

Casualty claimsrep ii

Recommend

CEO approval

Business Outlook

Pros

Good Pay for claims adjuster.

Cons

The work load is heavy.

Sentry Response

I’m happy to hear you enjoyed your experience. I recognize claims loads can vary, especially as we’ve adapted to evolving COVID-19 protocols. We’re actively hiring new associates to accommodate workloads. Thank you for sharing your review with us. Michele Dufresne – Chief Claims Officer

4.0

Jan 22, 2025

Good company

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Generous PTO and benefits, hybrid models.

Cons

Work load at times can be excessive

Sentry Response

Thank you for your feedback! We're pleased to hear you appreciate our benefits package, including our paid time off program and hybrid work model. We understand that workloads can fluctuate at times, and I’d encourage you to discuss any concerns with your manager. Your input is valuable. Thanks again for sharing your thoughts! Javier Sotelo – Senior Director of Talent

2.0

Apr 3, 2024

Great Colleagues - Unreasonable Work Load

Claims representative ii

Recommend

CEO approval

Business Outlook

Pros

Colleagues were all very friendly and helpful. Work from home opportunity Good pay Management is knowledgeable

Cons

Work load is unreasonable and unmanageable. You must cut corners to get the work done and it’s still a struggle. Health care plans are not good options. Micromanaging company Salary employee but they count every second you’re gone. Way too many trainings and meeting to attend

Sentry Response

Thank you for sharing your feedback. We’re glad to hear that you’ve had positive interactions with your colleagues and appreciate the work-from-home flexibility as we strive to create a collaborative and supportive environment. We understand the importance of a manageable workload, and we’re always working to ensure our employees enjoy a positive work/life balance. Your feedback helps us continue to provide a positive employee experience at Sentry. Javier Sotelo – Senior Director of Talent

3.0

May 29, 2024

Claim Adjuster II

Claims adjuster ii

Recommend

CEO approval

Business Outlook

Pros

You learn a lot and they care about your opinion

Cons

Not enough claim reps to handle the work load.

Sentry Response

Thank you for your feedback. I’m glad to see you’re getting the training you need and are engaged in your role. In terms of workload, we’re always looking for ways to enhance our processes while continuing to provide excellent service to our customers. I’m happy to further discuss your situation. Jim Frank – Chief Claims and Information Technology Officer

Viewing 1 - 3 of 22 Reviews

Jobs at Sentry

Security Officer - 3rd Shift

Software Developer (Hybrid Work Model)

Print to Mail Operator I

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Sentry

Sentry reviews about "work load"

Ratings by category

Ratings by demographic groups

Reviews by job title

pay is okay

Challenging to say the least.

Hard pass

working conditions

Claims Adjuster

Good company

Great Colleagues - Unreasonable Work Load

Claim Adjuster II

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