Pros
Sephora offers employees generous gratis and brand training to their employees. Lots of things to learn in any world (skincare, color, etc) with many training opportunities either by brand reps for a quick one on one, online videos, or an hour long session with a brand/guest artist. On many occasions there are free lunches hosted by brand reps and store contests to give employees initiative to sell a certain brand's product that day for gratis prizes. Work environment is diverse and friendly, you truly feel close to your coworkers and comfortable in the environment. You are given the freedom to express your own style with your makeup/hair/tattoos/piercings. Flexible hours that offer work-life balance, although management may give you some grief for it in the beginning. Offers small raises given annually.
Cons
As generous as the company is, Sephora does not nearly pay its' hard-working employees the wages they deserve. Prepare to work very hard for very little. Any retail job is not easy, but working at Sephora is a whole different retail experience. Juggling clients while making samples while getting a manager on a walkie while doing a stock check for an item is not uncommon on very busy days. Working at Cashwrap (cashier) is even worse because the amount you are expected to multitask (answering phone/with a client/marking the damages process at once) combined with contests (where you are encouraged to promote certain items) can be very overwhelming and extremely stressful for receiving the lowest base pay available. Not trying to scare anyone from not applying, but be prepared for those busy days all the while with management breathing down your neck/being micromanaged even on the occasion you are not with a client (yes, you will be micromanaged even if you are the greeter at the door). Lots of grey-area between managers as each manager rotates every hour. There are discrepancies with coordinators and managers, some coordinators talk down to employees even when the two generally get paid almost the same. Hours can be cut at times without forewarning of management, due to corporate's store goals. Stores in a busy location can get chaotic at times, so be prepared to multitask like you've never done before. The biggest con is that you are NOT paid on commission, so there is basically no initiative to meet store goals, no matter how big of a sale you make.
