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      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,064 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,064 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      4K reviews
      4.0
      Jul 9, 2012

      carrier

      Team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      superb place to learn n excel

      Cons

      Need more command on every metrices

      3.0
      Jul 6, 2012

      Nice company to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee friendly company to work

      Cons

      Employees are not part of major decisions

      1.0
      Jul 6, 2012

      Stay away from this place with a ten foot pole!!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      A good company if you don't mind being micromanaged. While the training is good, there is a one week training period before you get put on the phones. The pay was about average for this area and good benefits package.

      Cons

      When this company was Rosenbluth International, it was a highly regarded employer. The unit I worked at in Fargo, N.D. changed hands at least four times. Rosenbluth to American Express to Intelenet to Serco. What was first strictly a travel management company quickly morphed into numerous areas. I worked at the call center in Fargo, N.D. Don't plan on a long-term career with this place. They are always looking at what you do negatively and if you stray even once outside of their box, you'll get let go without warning. It happened to me. In fact, I got fired via a phone call with the center manager and my account manager. They didn't have the guts to face me in person. Shameful.

      Viewing 3946 - 3948 of 4,064 Reviews
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      ReviewsSerco Group reviews

      Glassdoor has 4,634 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.