Serco Group reviews

There seemed to be insuffient indirect funds to keep even their best people when customer funding was late in coming in.

Impossible to make decisions, everything is by committee and even then decisions often cannot be made, some of the simplest management decisions I have come across have taken circa 4-5months to agree. Middle management are not empowered to make any decisions, they act mearley as a buffer between frontline staff and the Senior Team's, HR are completely process driven as opposed to people driven. Hours are very long, with very little work life balance, if you work a 10hr day, that's seen as not putting in the effort! Serco pride's itself on it's governing principles, and very much all PDP's and performance discussions revolve around these, which in-turn become very hard to achieve due to the level of beauracy and lack of decision making ability. Serco overall is 700 little companies, with little to no sharing of best practice, processes or skills, each contract just re-invents the wheel making the same old mistakes. Serco doesn't deliver on it's promises