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      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,062 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.1

      Culture & values

      3.0

      Career opportunities

      2.9

      Compensation and benefits

      2.8

      Senior management

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Mar 21, 2016

      Keep Looking.......

      Eligibility support worker
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. There are no pros to working here. Horrible place to work.

      Cons

      Fire people for no reason and then say it was misconduct issue so you won't get unemployment.

      2.0
      Mar 10, 2016

      Depends on your management.

      Contractor
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you want to "go native" on a contract, you can.

      Cons

      Dysfunctional management spends more time being focused on fending off the CEO instead of running their businesses. Constant roll out of "new initiatives" rarely relevant to workers outside of HQ. Program management decisions for the company are made by out-of-touch managers who haven't been in operations for several years, much less know what it's like to operate at Serco.

      4.0
      Mar 1, 2016

      Good overall.

      General clerk ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Not too difficult work. -Good if you have a movement-impairing disability -Good pay for the location I'm in. -The hours can be great if you have children.

      Cons

      -The management isn't too concerned about their employees. -All they talk about is how important the consumer is, but then get on to you about numbers every day and wants you to rush calls and interactions.

      Viewing 49 - 51 of 4,062 Reviews
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      ReviewsSerco Group reviews

      Glassdoor has 4,632 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.