Serco Group reviews

3.2

51% would recommend to a friend

(4,062 total reviews)
avatar

Anthony Kirby

61% approve of CEO

45% positive business outlook

Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

4K reviews
5.0
Dec 30, 2025

Great Place to Work

Recommend
CEO approval
Business Outlook

Pros

Very supportive management team and culture. Provides good tools and training to do my job well.

Cons

Hope new CEO does not change the positive culture

1.0
Dec 29, 2025

AVOID

Recommend
CEO approval
Business Outlook

Pros

The salary (but this doesn’t outweigh the cons).

Cons

1. Management - unprofessional and not compassionate in the slightest. 2. Super high turnover of staff - they literally don’t care if you stay or leave, sometimes will make your life a misery so that you are forced to leave. Most people leave within 1 year. 3. No acknowledgment or praise for working hard. 4. NO work life balance - they say it’s 9-5 but there’s always an expectation to start early and finish late, without any recognition of this (to realistically get all the work done, you’ll need to be starting between 8-8.30 and finishing past 5 most days). 5. Lack of support and care throughout. 6. No care about employee support or wellbeing. 7. HIGH risk of burnout. 8. The money is not worth the misery and stress they put you through - you will feel completely trapped in the job with no confidence or self esteem by the end of it. 9. This company does not deserve hard-working healthcare professionals because it honestly doesn’t care about them. 10. Just save yourself the stress and apply for a job literally anywhere else!!!

Viewing 82 - 84 of 4,062 Reviews

Glassdoor has 4,632 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.