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      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,062 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      4K reviews
      2.0
      Aug 16, 2014

      Diminishing benefits...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like the people I work with and I like what I'm doing.

      Cons

      You're just a number...butt in seat. Management does not care. Corporate keeps taking more and more away. No flexibility any more.

      3.0
      Jul 25, 2014

      Good opportunity to work with great clients / customers, management could use some communication and personnel training

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Am able to work independently with a customer on government contracts (I'm in IT) on bases around San Diego. Created an opportunity to work with customers and other SERCO employees at different levels which created a unique, diverse, and education work environment. Flexible work schedule.

      Cons

      Bit of partisanship when it comes to advancement. No clear path towards advancement, and lack of communication by most, but not all, upper management regarding potential contracts, expiring contracts. No communication from some management at all. Worked with them for many years and some may not know what you do or what you're capable of. Yearly review process needs to be updated to be level with the rest of the industry. Raises are unsubstantial for 4 straight years even with above average reviews. Lack of gender and racial diversity at the top.

      2.0
      Jun 1, 2014

      Poor management on ICAT-21 ID Card Contract

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours, Monday-Friday 7 am-4 pm.

      Cons

      Leadership does not communicate effectively with staff members, employer sponsored health insurance takes half of your paycheck.

      Viewing 136 - 138 of 4,062 Reviews
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      ReviewsSerco Group reviews

      Glassdoor has 4,632 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.