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      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,064 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.1

      Culture & values

      3.0

      Career opportunities

      2.9

      Compensation and benefits

      2.8

      Senior management

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,064 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      4.0
      Jun 23, 2012

      Great people - tremendous potential - needs clear leadership

      Business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      For a company of this size there are so many great, highly qualified professionals that it is amazing! Highly skilled workforce dedicated to doiing great things Everyone cooperates and is ready to lend a hand - even if not directed to do so For complex, difficult and very large programs you can depend on your team to provide any & all support - and if you need something you can usually get it without too much bureaucratic interferrence

      Cons

      Leadership is risk adverse - it takes dynamite to get them to say "yes" to anything new or different Budgetary issues frequently negate high potential business opportunities Process usually overcomes logic and senior leaders are focused on metrics - not the potential for exponetial growth

      2.0
      Mar 6, 2012

      poor, disorganized management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Initial pay was good, but was cut significantly on contract renewal.

      Cons

      Contract employees are not valued as important. They are viewed as easily replaceable. Although management is courteous; they are not honest with employees. My PM turned over all staff in her contract after 3 years due to unprofessional and inconsistent treatment of hard working staff. Upper management did not seem concerned at this alarming turnover rate.

      1.0
      Nov 26, 2011

      I would rate this as the worst place to work

      File clerk 1b and data entry
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits were the only reason why I stayed employed.

      Cons

      Took advantage of Government. Yes, we had federal holidays, we observed them, however, it was mandatory for us to work on Saturdays just for the hours. If there was no work, we would work 8 hour shift placing labels on old file folders just so we could submit "x" amount of employees working on Saturday (overtime). It was common practice to hold immigration files on desks until the last day that was allowed. Did not want to get ahead of the workload. Not enough work for all the employees hired. Had to find things for employees to do! We were told if there was no work, to grab the file folders and label them so we can use them again.

      Viewing 157 - 159 of 4,064 Reviews
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      ReviewsSerco Group reviews

      Glassdoor has 4,634 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.