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      Serco Group

      Engaged Employer

      Serco Group reviews

      3.2

      51% would recommend to a friend

      (4,062 total reviews)
      avatar

      Anthony Kirby

      61% approve of CEO

      45% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.1

      Culture & values

      3.0

      Career opportunities

      2.9

      Compensation and benefits

      2.8

      Senior management

      Serco Group has an employee rating of 3.2 out of 5 stars, based on 4,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Serco Group employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      1.0
      Dec 24, 2012

      Lack of Leadership, Lack of Focus

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Location, some talented, very hard working people

      Cons

      Narcissistic executive running the company like a fraternity. People more concerned with keeping their jobs vs. making honest decisions. Way too many high level people focused on the same thing but no one is in charge. Need to clean out the top level management instead of rotating them around in different positions. If it weren't for Serco Group pumping $$ into NA it would have folded long ago.

      1.0
      Oct 1, 2012

      Used to work there, glad I don't now.

      Cafm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can't think of any at this time.

      Cons

      Don't support work life balance. Employees get punished for other employees slacking.

      1.0
      Jul 6, 2012

      Stay away from this place with a ten foot pole!!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      A good company if you don't mind being micromanaged. While the training is good, there is a one week training period before you get put on the phones. The pay was about average for this area and good benefits package.

      Cons

      When this company was Rosenbluth International, it was a highly regarded employer. The unit I worked at in Fargo, N.D. changed hands at least four times. Rosenbluth to American Express to Intelenet to Serco. What was first strictly a travel management company quickly morphed into numerous areas. I worked at the call center in Fargo, N.D. Don't plan on a long-term career with this place. They are always looking at what you do negatively and if you stray even once outside of their box, you'll get let go without warning. It happened to me. In fact, I got fired via a phone call with the center manager and my account manager. They didn't have the guts to face me in person. Shameful.

      Viewing 154 - 156 of 4,062 Reviews
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      ReviewsSerco Group reviews

      Glassdoor has 4,632 Serco Group reviews submitted anonymously by Serco Group employees. Read employee reviews and ratings on Glassdoor to decide if Serco Group is right for you.