Service Experts reviews about "training"

This job requires you to visit 5 homes a day so there are long hours involved and what seems to be plenty of opportunity to make a sale. However you work tandem with an hourly paid hvac technician and all of your information to build a sale comes from them. Rarely do they arrive on time, have a good attitude, know what they are doing and care if you make money. The dispatchers office is childish and will do whatever they can to manipulate your schedule if you don't treat them like royalty. The company as a whole is massive but they have purchased local ac businesses in the area and have little to no influence on how they operate. This company expects you to run a process and guarantees you that it will succeed however they don't teach the process to the hvac technician and almost every time they will ruin your chances of success. The only way to sell equipment is to scare the elderly into thinking their system is unsafe or filled with mold. Also they pay far below market average if you do not sign your customer up to their advantage program which is the equivalent of paying double for a new unit.

REALLY BUSY SUMMERS AND REALLY SLOW WINTERS no base outside of training pay, so its sell or walk lots of pointless calls where opportunity is scarce Management feels like its contradictive and often convoluted as bloat in the company has gotten worse.

Untruthful regarding support and expectations.

They project culture but the decision making and actions of executives are anything But the culture they project. Even when you are out performing expectations and YOY

-Completely disconnected from employees, poor business practice and favoritism is left in place for what seems like decades, new employees with excellent ideas on how to help things run smoothly are completely ignored, and to throw salt in the wound they are confusingly encouraged to bring these ideas forward just to be ignored? -Seems pretty seasonal, you will go entire days with 1 or 0 calls and they will tell you to call dispatch and ask for them only to be ignored by dispatch. I have personally gone 5 straight hours in the field sitting in a parking lot without a call, reaching dispatch every hour on the hour. -“Proving Ground” environment, you will be told that until you prove yourself you will often be forgot about and calls go to more familiar people. The trouble here is it gets tough to prove yourself while being ignored and not getting shots in the game. -No team atmosphere and very poor leadership, i went most of my first 3 months without even having a sales manager.

Leadership and management don't care about employees in any way. They are a number and easily replaced and belittled.

Leadership is poor on the local level. Getting questions answered is difficult., I read negative reviews of the company beforehand. I gave the company a fair shake any way and started. My discernment was off. The decent sales opportunities are cherry-picked to the favorites in house, but If you're a person of color thinking about Sales, this wouldn't be a wise move unless you desire to be blamed for everything except the sins of Adam and Eve. This company could be great, but the environment isn't great and company culture needs a ton of improvement. The opportunity is oversold also. Long hours and pressure are what this is about. Negativity and threats abound. Pass this one up. Your mental wellbeing will thank you for it later.

Long hours, these are not demand calls for estimates, you have to convince customers who are on a maintenance appointment to buy or upsell other products. Hard to sell when they do not want a quote

hours training management culture work environment