Soul sucking company that only sees dollar signs
Pros
Wish I could something here but the degredation of this company over the years has been abhorrent.
Cons
Currently running 6 calls a day, company doesn't really know or care that a tune up or service call may require additional time. No work/home balance, company doesn't care if you want more daily family time, apparently dinner by 6 each night is not reasonable. Routing is terrible. Often find I'm spending almost as much time driving as I do on a site doing actual work. Techs have been dropping like flies and has not done anything to get more experienced guys, everyone new is green and incapable of running service calls. Communication is lacking, customers often call back wondering when we will provide quote or return to repair their unit only for office to be rude or confused and then follow up to ask what happened at that job. CHECK YOUR MESSAGES PEOPLE! Office all point fingers and no one wants to be accountable to their own mistakes. Techs are constantly given criticism yet office can be completely disorganized and misinform customers of how we do business but no one corrects them. Everything is difficult. Tool reimbursement, hands on training with a more experienced tech, meetings/training about service all lacking in accessibility. Corpo company out to make as much money as possible and giving nothing back to the boots on the ground making the money for them. Go here if you want 3% raises each year because apparently your direct management has no control, corporate makes all those decisions and they haven't even met you. Could probably add more but I'm just doing this review to look at other company reviews because I need a new job.