Is ServiceNow a good company to work for as a Senior Manager?

Senior Manager professionals working at ServiceNow have rated their employer with 4.1 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of ServiceNow employees being 4.0 out of 5 stars. Search open Senior Manager Jobs at ServiceNow now and start preparing for your job interview by browsing frequently asked Senior Manager interview questions at ServiceNow .

Does ServiceNow pay Senior Manager employees well?

Senior Manager professionals rate their compensation and benefits at ServiceNow with 4.0 out of 5 stars based on 68 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Senior Manager salaries at ServiceNow.

How happy are Senior Manager professionals working at ServiceNow?

84% of Senior Manager employees at ServiceNow would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Senior Manager professionals have also rated ServiceNow with a 4.2 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What ServiceNow locations are top rated by Senior Manager employees?

Santa Clara is the top rated ServiceNow location by Senior Manager employees.

What are the top reviewed jobs at ServiceNow?

Software Engineer (382) , Senior Software Engineer (209) , Staff Software Engineer (116) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (106) , Associate Software Engineer (95) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (80) , Senior Technical Support Engineer (77) , Manager (69) , Senior Manager (66) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 806 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of learning" ((in 413 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 412 reviews)); "Good pay and stock options" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 122 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews)); "Promotions happen based on favoritism and not abitiy or potential." ((in 20 reviews))

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ServiceNow Senior Manager reviews

4.1

84% would recommend to a friend

(68 total reviews)

Bill McDermott

99% approve of CEO

46% positive business outlook

Ratings by category

4.2

Work/Life balance

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.7

Senior management

3.6

Culture & values

3.6

Career opportunities

Sr. Manager employees have rated ServiceNow with 4.1 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Sr. Manager professionals have an excellent working experience there. ServiceNow is rated in line with the average (within 1 standard deviation) by Sr. Manager professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

68 reviews

3.0

Jul 20, 2026

Not for the faint of heart

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Stock options and a fast growing company with high ambitions.

Cons

No internal growth. Favoritism is rampant and the company has essentially become a Salesforce mini-me - which has resulted in an aggressive, ambitious and cut throat culture. Long gone is the “hungry & humble” culture started by Fred Luddy.

3.0

Jun 14, 2026

Compelling tech but lacks internal organization maturity

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Compelling tech and proposition, Focus on governance for AI

Cons

lack of maturity in internal organisation, spread. of accountability

4.0

Jun 11, 2026

Pretty good culture, but leadership dilution persist

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Normally great culture. Navigating the new AI world admirably. If you’re in, you’re looked after.

Cons

Not perfect. Politics and recruitment of imbecile leaders from Salesforce has decimated the once-great company culture. Once you’re no longer needed, you’re out- cold.

Viewing 1 - 3 of 68 Reviews

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ServiceNow Senior Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not for the faint of heart

Compelling tech but lacks internal organization maturity

Pretty good culture, but leadership dilution persist

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