Is ServiceNow a good company to work for as a Senior Manager?

Senior Manager professionals working at ServiceNow have rated their employer with 4.1 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of ServiceNow employees being 4.0 out of 5 stars. Search open Senior Manager Jobs at ServiceNow now and start preparing for your job interview by browsing frequently asked Senior Manager interview questions at ServiceNow .

Does ServiceNow pay Senior Manager employees well?

Senior Manager professionals rate their compensation and benefits at ServiceNow with 4.0 out of 5 stars based on 68 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Senior Manager salaries at ServiceNow.

How happy are Senior Manager professionals working at ServiceNow?

84% of Senior Manager employees at ServiceNow would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Senior Manager professionals have also rated ServiceNow with a 4.2 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What ServiceNow locations are top rated by Senior Manager employees?

Santa Clara is the top rated ServiceNow location by Senior Manager employees.

What are the top reviewed jobs at ServiceNow?

Software Engineer (382) , Senior Software Engineer (210) , Staff Software Engineer (116) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (106) , Associate Software Engineer (95) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (80) , Senior Technical Support Engineer (77) , Manager (69) , Senior Manager (66) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 806 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of learning" ((in 413 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 412 reviews)); "Good pay and stock options" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 122 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews)); "Promotions happen based on favoritism and not abitiy or potential." ((in 20 reviews))

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ServiceNow

ServiceNow Senior Manager reviews

4.1

84% would recommend to a friend

(68 total reviews)

Bill McDermott

99% approve of CEO

46% positive business outlook

Ratings by category

4.2

Work/Life balance

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.7

Senior management

3.6

Culture & values

3.6

Career opportunities

Sr. Manager employees have rated ServiceNow with 4.1 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Sr. Manager professionals have an excellent working experience there. ServiceNow is rated in line with the average (within 1 standard deviation) by Sr. Manager professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

68 reviews

5.0

Sep 4, 2025

Exciting, fast-paced company with strong culture and smart colleagues

Senior manager

Recommend

CEO approval

Business Outlook

Pros

ServiceNow is an exciting place to work. The company is building innovative solutions that have a real impact, and it feel rewarding to be part of that mission. The colleagues are some of the smartest and most collaborative people I've worked with- there's a strong sense of teamwork and shared purpose. The pace is fast, which keeps the work dynamic and gives you opportunities to grow quickly and continuously learn.

Cons

The fast-paced environment may not be for everyone. Priorities can shift quickly, and it requires adaptability and resilience.

4.0

Aug 20, 2025

Great tech, culture fading

Senior manager

Recommend

CEO approval

Business Outlook

Pros

The SaaS platform ServiceNow offers is truly amazing. So there's lots of upside for the company, it's relatively easy to sell and to demonstrate, customers tend to like it and renew their contracts. If you're in sales, you know that having a decent product and a good path to expand your footprint at existing accounts is key. The company invests significantly in R&D and strategic acquisitions, which should help them keep an edge on competitors.

Cons

The cult of Bill McDermott is kinda gross. He's the antithesis of the "humble" that Fred Luddy brought to the c-suite. He rolls into corporate events like a rock star, signing autographs, and his speeches are somewhere between Goodfellas and a rambling Trump monologue. We've started doing "big company" stuff like layoffs, pinching pennies on travel, limiting team events. It's still one of the better places I've worked, but the startup feel is totally gone. We're on a path to be just like IBM in terms of culture. Commissions are getting tighter too - they're reviewing more deals each quarter and saying "we're not going to pay full commission on that, it was a 360 deal, or an exec was involved, or it's a way bigger deal than what was expected in this territory so we're only going to pay out 50% of the commission we owe on it." The Ts & Cs in comp plans give them loopholes the size of cruise ships where they can NOT pay you commission for all kinds of reasons.

5.0

Apr 24, 2025

Solution Consulting Manager

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Excelent culture, company, think in the employee

Cons

Nothing to declare right now

Viewing 7 - 9 of 68 Reviews

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ServiceNow Senior Manager reviews

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Exciting, fast-paced company with strong culture and smart colleagues

Great tech, culture fading

Solution Consulting Manager

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