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ServiceRocket

Engaged Employer

ServiceRocket reviews

4.5

90% would recommend to a friend

(187 total reviews)
avatar

Rob Castaneda

94% approve of CEO

76% positive business outlook

Ratings by category

4.7

Culture & values

4.7

Diversity & inclusion

4.6

Work/Life balance

4.4

Senior management

4.2

Career opportunities

4.1

Compensation and benefits

ServiceRocket has an employee rating of 4.5 out of 5 stars, based on 187 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceRocket employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

187 reviews
4.0
Jun 14, 2018

Good Startup with Great Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Culture and people. Management is very concerned about the well-being of employees.

Cons

Pay scale is lower than industry standards

5.0
Apr 12, 2016

Marketing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture and values. It's a growing company with potential to move into different areas and roles within the company. Good for people who like fast paced and constantly changing environments.

Cons

I would say that nothing is exceptionally disappointing

5.0
Jul 28, 2025

I boomeranged for a reason

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee-friendly company with a growth orientation. Growth of the company, which means accountability. But in a way that focuses on the machine, not the people, by which I mean, when a goal is missed or a problem occurs, the focus is on solving the problem and not on finding blame. The growth orientation also extends to employee growth. It's not always perfect, but the company consistently talks about how people can contribute and do good work and grow their skills and careers along the way.

Cons

As a partner of a publicly-traded software company it is a constant balance of art of science to prioritizing ServiceRocket's priorities and the software company's priorities. There is a little anxiety sometimes deciding when to priorities ServiceRocket's priorities and when to prioritize the partner software company. And how to communicate it.

Viewing 16 - 18 of 187 Reviews
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ReviewsServiceRocket reviews

Glassdoor has 199 ServiceRocket reviews submitted anonymously by ServiceRocket employees. Read employee reviews and ratings on Glassdoor to decide if ServiceRocket is right for you.