Servpro Industries reviews

3.1

41% would recommend to a friend

(1,485 total reviews)
avatar

John Sooker

40% approve of CEO

43% positive business outlook

Servpro Industries has an employee rating of 3.1 out of 5 stars, based on 1,485 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Servpro Industries employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

1K reviews
1.0
May 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits Team Meetings/Team Bonding Opportunities Company equipment The company outwardly presents itself as progressive, supportive, and team-oriented.

Cons

What actually plays out inside is a completely different story. Leadership can be passive-aggressive, controlling, and emotionally inconsistent, particularly at the director level. Rather than fostering an environment where direct communication is welcomed, dissent, no matter how respectful, is labeled as “argumentative.” Employees are expected to be agreeable at all times, even when they’re being mistreated. HR is ineffective and exists more to protect management than to support employees. Concerns are not heard, and decisions are often made based on one-sided narratives without any proper investigation. There is no safe or neutral space to speak honestly about issues; instead, employees can be blindsided and dismissed without meaningful dialogue or clarity. The culture often rewards performative professionalism, lots of praise on the surface, but very little follow-through or consistency behind the scenes. People are praised one day and quietly pushed out the next. Some team members have been there for years without meeting performance expectations, while others are held to unspoken, constantly shifting standards. Meetings are frequent, unnecessarily long, and often counterproductive. Much of the time that could be spent on meaningful work is wasted reviewing basic job updates that could be handled more efficiently through improved documentation and workflow systems. It’s clear that inefficiencies are baked into the process to mask deeper organizational issues. Overall, the environment is condescending, especially toward younger professionals. If you’re looking for a space that values direct, respectful communication and actual growth over office politics and ego-driven leadership, look elsewhere.

2.0
May 6, 2025

Corporate

Recommend
CEO approval
Business Outlook

Pros

Professional, process oriented, data driven, emergency service, helping community

Cons

Emergency service, taxing mentally and physically

2.0
May 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Occasional employee appreciation things but nothing to show true appreciation

Cons

Over worked, expected to do a job without any mistakes, on call for the ENTIRE company. Pay is not nearly enough for everything that is done.

Viewing 85 - 87 of 1,485 Reviews

Glassdoor has 1,535 Servpro Industries reviews submitted anonymously by Servpro Industries employees. Read employee reviews and ratings on Glassdoor to decide if Servpro Industries is right for you.