Is Shake Shack a good company to work for?

Shake Shack has an overall rating of 3.4 out of 5, based on over 2,215 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 49% of employees would recommend working at Shake Shack to a friend and 40% have a positive outlook for the business. The best reviews about Shake Shack have been left by employees working as General Manager , Restaurant Team Member and Shack Trainer .

Does Shake Shack pay their employees well?

According to anonymously submitted Glassdoor reviews, Shake Shack employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Shake Shack. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Shake Shack?

49% of Shake Shack employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shake Shack 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Shake Shack?

Team Member (178) , Crew Member (98) , Manager (76) , Trainer (75) , Cross Trainer (58) , Cashier (54) , Line Cook (46) , General Manager (44) , Part Time Service Crew (41) , Shift Manager (37) , Kitchen Staff (22) , Shack Trainer (22) , Restaurant Manager (21) , Cook (20) , Crew Member/Grill Cook (19)

What are the pros of working at Shake Shack according to real employee reviews?

"Good pay and are flexible" ((in 234 reviews)); "Great people work there and make it worth the struggle" ((in 90 reviews)); "I love my coworkers they’re a great team." ((in 58 reviews)); "The company also has great benefit programs available to all types of workers." ((in 52 reviews)); "good because free food very nice" ((in 46 reviews))

What are the cons of working at Shake Shack according to real employee reviews?

"Poor management as there were always MIT’s that we needed to train and therefore didn’t know how to organize the work flow or people successfully." ((in 157 reviews)); "Rude managers who are disrespectful and talk down to employees" ((in 142 reviews)); "Long hours and gets bored especially when theres no order" ((in 84 reviews)); "favoritism rampant in the store I worked." ((in 46 reviews)); "Break was short and unpaid even after being on your feet for 8+ hours they can easily afford paid breaks." ((in 36 reviews))

What are the top reviewed Shake Shack locations?

New York , Brooklyn , Chicago , Los Angeles , Washington , Houston , Boston , San Diego , Las Vegas , Philadelphia , Austin , Seattle , Miami , Atlanta , Paramus , Charlotte , San Francisco , King of Prussia , Orlando , Staten Island , Dallas , Long Beach , Bronx , Glendale , Marlton , Saint Louis , Lake Grove , Plano , Boca Raton , Newark

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Shake Shack

Shake Shack reviews

3.4

49% would recommend to a friend

(114 total reviews)

Rob Lynch

49% approve of CEO

40% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.3

Compensation and benefits

3.2

Career opportunities

3.1

Work/Life balance

2.7

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

114 reviews

Reviews about "Diversity & Inclusion"

Return to all reviews

1.0

May 20, 2026

Employee discount helpful, but favoritism and low pay persist

Team member

Recommend

CEO approval

Business Outlook

Pros

Employee discount, can be convenient at times depending on the location.

Cons

Favoritism, expect a lot out of employees for very low pay, long standing hours, no breaks unless you work a double, lack of hours.

Shake Shack Response

1mo

Thank you for sharing your feedback. Shake Shack takes concerns like these very seriously and wants to better understand your experience. Please reach out to our People team at (646) 747-7207 or people@shakeshack.com so we can review your concerns thoroughly.

3.0

Nov 15, 2025

A Position Above Standard is Not the Glass Cieling

Team member

Recommend

CEO approval

Business Outlook

Pros

Diverse Work Body: My coworkers came from many backgrounds and varied in age, race, and ethnicity. Pay: Hourly + tips, with overtime available; Once every week, Friday, or as early as Wednesday with direct deposit. Benefits: Access to health, vision, and dental insurance before the first 90 days of hiring, a 401K with company contribution matching after 1 year, and paid-time-off accrues immediately after starting. Employees receive a 60% discount on menu items during their shift and 20% at other locations.

Cons

Breaks: As of my resignation, working less than 8 hours came with a 15-minute break. State law or company policy may have changed this. Team: The camaraderie between co-workers isn't fostered by management, during my time there they tried to prevent some of us from bonding while working and also struggled to recognize and rectify urgent issues with employee behavior.

1.0

Aug 29, 2025

It’s a great fast pace environment

Front end cashier

Recommend

CEO approval

Business Outlook

Pros

Very great place to build experience some employees are nice

Cons

Shift managers and manager show favoritism and biased very rude and disrespectful

Viewing 1 - 3 of 114 Reviews

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Jobs at Shake Shack

Restaurant Team Member

Restaurant Team Member

Restaurant Team Member

Restaurant Team Member

Restaurant Team Member