Is Shake Shack a good company to work for?

Shake Shack has an overall rating of 3.4 out of 5, based on over 2,215 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 49% of employees would recommend working at Shake Shack to a friend and 40% have a positive outlook for the business. The best reviews about Shake Shack have been left by employees working as General Manager , Restaurant Team Member and Shack Trainer .

Does Shake Shack pay their employees well?

According to anonymously submitted Glassdoor reviews, Shake Shack employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Shake Shack. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Shake Shack?

49% of Shake Shack employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shake Shack 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Shake Shack?

Team Member (178) , Crew Member (98) , Manager (76) , Trainer (75) , Cross Trainer (58) , Cashier (54) , Line Cook (46) , General Manager (44) , Part Time Service Crew (41) , Shift Manager (37) , Kitchen Staff (22) , Shack Trainer (22) , Restaurant Manager (21) , Cook (20) , Crew Member/Grill Cook (19)

What are the pros of working at Shake Shack according to real employee reviews?

"Good pay and are flexible" ((in 241 reviews)); "Great people work there and make it worth the struggle" ((in 88 reviews)); "Good coworkers can be fun when things are going smoothly , growth environment if you know the right people ." ((in 57 reviews)); "The company also has great benefit programs available to all types of workers." ((in 52 reviews)); "good because free food very nice" ((in 37 reviews))

What are the cons of working at Shake Shack according to real employee reviews?

"Poor management as there were always MIT’s that we needed to train and therefore didn’t know how to organize the work flow or people successfully." ((in 150 reviews)); "Managers are rude and unprofessional at times" ((in 143 reviews)); "Long hours and gets bored especially when theres no order" ((in 84 reviews)); "Favoritism is a big thing at shake shack" ((in 48 reviews)); "Break was short and unpaid even after being on your feet for 8+ hours they can easily afford paid breaks." ((in 36 reviews))

What are the top reviewed Shake Shack locations?

New York , Brooklyn , Chicago , Los Angeles , Washington , Houston , Boston , San Diego , Las Vegas , Philadelphia , Austin , Seattle , Miami , Atlanta , Paramus , Charlotte , San Francisco , King of Prussia , Orlando , Staten Island , Dallas , Long Beach , Bronx , Glendale , Marlton , Saint Louis , Lake Grove , Plano , Boca Raton , Newark

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Shake Shack

Shake Shack reviews

3.4

49% would recommend to a friend

(467 total reviews)

Rob Lynch

49% approve of CEO

40% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.3

Compensation and benefits

3.2

Career opportunities

3.1

Work/Life balance

2.7

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

467 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Jun 27, 2026

Strong pay and benefits hindered by management turnover

General manager

Recommend

CEO approval

Business Outlook

Pros

Competitive salary. Generous PTO and vacation accrual. Good benefits package. Opportunities for growth and development.

Cons

Ongoing management turnover and staffing shortages. Difficulty hiring enough managers to properly support the business. The culture the company promotes no longer feels as strong as it once did, resulting in a less positive work environment.

5.0

Jun 9, 2026

Good salary and benefits, but work can be stressful

Crew member

Recommend

CEO approval

Business Outlook

Pros

The salary was pretty good, good benefits and everyone working there were really nice

Cons

A little dirty sometimes, and can be pretty stressful

2.0

Jun 7, 2026

Consistent pay but disorganized environment

Team member

Recommend

CEO approval

Business Outlook

Pros

Consistant, Paid On Time, Community

Cons

Fast, unorganized and ill equpied with people

Shake Shack Response

1mo

Thank you for sharing your feedback. Shake Shack takes concerns like these very seriously and wants to better understand your experience. Please reach out to our People team at (646) 747-7207 or people@shakeshack.com so we can review your concerns thoroughly.

Viewing 1 - 3 of 467 Reviews

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Jobs at Shake Shack

Vice President, Financial Planning & Analysis

Enterprise Workday Technology Lead

Director, Core Digital Platforms

Senior Manager, Benefits