Inconsistency and negligent management are the only dependable qualities of this firm.
Pros
You have the flexibility of deciding how to go about your work. Most of the employees are either young adults working to establish their footing in the field or well-tenured folks well versed with the company; meaning, everyone is amenable and easy to get along with. You get a full hour of lunch.
Cons
The turnover rate is insane. People leave and get fired almost weekly. Management is poorly done. The few folks that have stayed around are hanging by a thread and ridiculously over worked. The training is atrocious. Yes, they try to walk you how to do your job; except there isn't a designated trainer instead they pretend their plan is to have you learn "hands on" by throwing you around shadowing current employees for a week after a rushed and poorly executed walk through of the ancient server they use. The poor training then spirals into poor case work and poor case work increases issues with client cases. The strategy is not impossible IF there is consistent follow up to help encourage and correct appropriate behaviours, which they don't have. Inconsistency is the only consistent trend throughout the firm. Caseloads are poorly distributed. Some attorneys are "on probation" and not taking cases while others are drowning. Established attorneys also "inherit" lingering files; most of which are in awful shape. Circling back to to the high turnover and inefficient training. Employees are either "roughing it" through the files because they didn't learn how to do their job thoroughly. Consequently, and in contradiction of the "benefit of getting to work your own file" - teams with higher workloads are held to the same metrics that fresh caseloads are. Ironically, most of the teams with the higher caseloads are LESS staffed and helped than those with new and lower cases. Resulting in a lovely circle of burnt-out case managers feeling unheard and inadequate. But hey, one Wednesday a month you get to drink Publix wine with your peers and on holidays they decorate with recycled dollar store supplies so morale should be excellent! There are no benefits. Which is disclosed up front but followed by constant false promises. For months, they offered potential health insurance "soon." For PTO you only get 10 days and the rate of re-accumulating it is below average. There is no COVID time off. There is no maternity/paternity leave. They DISCOURAGE any work from home arrangements. They are parsimonious/cheap. The computers cause significant troubles for their users. The server is outdated. Their providers are atrocious and equally as poorly organized. Most of the office chairs are broken - further supporting their egregious lack of care for the ergonomic accommodations they should provide for their employees. The CEO/Founder beautifully fits the stereotype of an arrogant, disconnected attorney. He openly admits to not wanting to spend his time learning people’s names or stories, he hires people to do that for him. He also has detached patient care from case value. No empathy for his employees or clients. The CFO is another un-charming character. After being hired, he brings you into his office and showers you with a memories soliloquy to paint you an image of how much of a baddie he his. It is reminiscent of a bad first date with a narcissist. He lacks the tact a person in charge should hone. He also spends his down time watching employees through the cameras in the office and requesting other managers deliver his complaints of employee behaviours.
