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The work our Health Coaches do is critical to our mission, and is valued and appreciated. That said, we acknowledge that it can be challenging, which is why we've worked hard to design tools to help our coaches deliver quality products, including our classroom curriculum, training materials and incentive programs. Quality and customer service are always top of mind - and as a front line colleague, we'd encourage you to provide feedback to your leader on how we can improve the member experience.
We also recognize that being part of a company with a number of new acquisitions can impact the ease by which one might see a career path, but we can assure you - they are there! And our growth has truly made those paths more plentiful. We have folks in every area of the company who've grown and even changed paths during their time with us. Our goal is to retain our team members, and we encourage them to be active participants in their professional journey.
Thanks for your work in supporting our members.
