Is Shell a good company to work for as a Customer Service Champion?

Customer Service Champion professionals working at Shell have rated their employer with 3.3 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 3.9 out of 5 stars. Search open Customer Service Champion Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service Champion interview questions at Shell .

Does Shell pay Customer Service Champion employees well?

Customer Service Champion professionals rate their compensation and benefits at Shell with 2.3 out of 5 stars based on 22 anonymously submitted employee reviews. This is 51.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Champion salaries at Shell.

How happy are Customer Service Champion professionals working at Shell?

50% of Customer Service Champion employees at Shell would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Customer Service Champion professionals have also rated Shell with a 2.5 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.3 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Shell?

Cashier (336) , Engineer (306) , Business Analyst (302) , Software Engineer (278) , Project Manager (262) , Manager (232) , Intern (218) , Analyst (215) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (113) , Process Engineer (106) , Sales Associate (91) , Customer Service Representative (90) , Data Engineer (90)

What are the pros of working at Shell according to real employee reviews?

"Flexible and good Work Life Balance" ((in 1473 reviews)); "very ethic and good benefits" ((in 1031 reviews)); "Good pay and beneifts and I would have stayed longer if they were not moving the positions to India." ((in 786 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 695 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 666 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 230 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 159 reviews)); "Long hours and lots of things going on at once" ((in 137 reviews)); "Career Progression is slow and may lag behind peers in the industry" ((in 129 reviews)); "Poor leadership and not visible" ((in 94 reviews))

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Shell

Shell Customer Service Champion reviews

3.3

50% would recommend to a friend

(22 total reviews)

Wael Sawan

78% approve of CEO

11% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.3

Culture & values

2.7

Career opportunities

2.5

Work/Life balance

2.3

Compensation and benefits

2.1

Senior management

Customer Service Champion employees have rated Shell with 3.3 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service Champion professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service Champion professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

4.0

Mar 11, 2021

Excellent company to work for.

Customer service champion

Recommend

CEO approval

Business Outlook

Pros

You are a valued member of the shell family.

Cons

Some hours become relentless; especially night shifts.

4.0

Oct 14, 2020

Good

Customer service champion

Recommend

CEO approval

Business Outlook

Pros

Friendly and supportive team members.

Cons

Don't have any cons that I can think of.

5.0

Aug 18, 2020

Good to work for

Customer service champion

Recommend

CEO approval

Business Outlook

Pros

Good environment. Health and safety focused

Cons

Customers can be evil when told they aren't allowed to do certain things

Viewing 19 - 21 of 22 Reviews

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Shell Customer Service Champion reviews

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