Shell Customer Service (CSR) reviews

3.8

67% would recommend to a friend

(155 total reviews)
avatar

Wael Sawan

77% approve of CEO

33% positive business outlook

Customer Service (CSR) employees have rated Shell with 3.8 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

155 reviews
5.0
Aug 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Professional working environment, good benefit packages, cross-function opportunities, believe in developing its employees, encouraged learning attitude.

Cons

Involving too much politics to move up the ladder, developing silo mentality.

5.0
Aug 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Brilliant people and dynamic environment. Very competitive pay and benefits packages.

Cons

Big company so sometimes things take a while to happen.

Viewing 145 - 147 of 155 Reviews

Glassdoor has 17,647 Shell reviews submitted anonymously by Shell employees. Read employee reviews and ratings on Glassdoor to decide if Shell is right for you.