Shell Customer Service (CSR) reviews

3.8

67% would recommend to a friend

(155 total reviews)
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Wael Sawan

77% approve of CEO

33% positive business outlook

Customer Service (CSR) employees have rated Shell with 3.8 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

155 reviews
3.0
Aug 3, 2012

A quick review

Recommend
CEO approval
Business Outlook

Pros

Huge Company, International reach, lots of roles, good people and culture

Cons

Haphazard, bureaucratic, management woes, has seen better days

Viewing 151 - 153 of 155 Reviews

Glassdoor has 17,647 Shell reviews submitted anonymously by Shell employees. Read employee reviews and ratings on Glassdoor to decide if Shell is right for you.