Is Shell a good company to work for as a Senior Customer Success Leader?

Senior Customer Success Leader professionals working at Shell have rated their employer with 3.9 out of 5 stars in 61 Glassdoor reviews. This is an average score with the overall rating of Shell employees being 3.9 out of 5 stars. Search open Senior Customer Success Leader Jobs at Shell now and start preparing for your job interview by browsing frequently asked Senior Customer Success Leader interview questions at Shell .

Does Shell pay Senior Customer Success Leader employees well?

Senior Customer Success Leader professionals rate their compensation and benefits at Shell with 3.9 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior Customer Success Leader salaries at Shell.

How happy are Senior Customer Success Leader professionals working at Shell?

88% of Senior Customer Success Leader employees at Shell would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Senior Customer Success Leader professionals have also rated Shell with a 3.9 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.9 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Shell?

Cashier (336) , Engineer (306) , Business Analyst (302) , Software Engineer (278) , Project Manager (262) , Manager (232) , Intern (218) , Analyst (215) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (113) , Process Engineer (106) , Sales Associate (91) , Customer Service Representative (90) , Data Engineer (90)

What are the pros of working at Shell according to real employee reviews?

"Flexible and good Work Life Balance" ((in 1473 reviews)); "very ethic and good benefits" ((in 1031 reviews)); "Good pay and beneifts and I would have stayed longer if they were not moving the positions to India." ((in 786 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 695 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 666 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 230 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 159 reviews)); "Long hours and lots of things going on at once" ((in 137 reviews)); "Career Progression is slow and may lag behind peers in the industry" ((in 129 reviews)); "Poor leadership and not visible" ((in 94 reviews))

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Shell

Shell Senior Customer Success Leader reviews

3.9

88% would recommend to a friend

(61 total reviews)

Wael Sawan

71% approve of CEO

70% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.9

Compensation and benefits

3.4

Career opportunities

3.3

Senior management

Senior Customer Success Leader employees have rated Shell with 3.9 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Senior Customer Success Leader professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Senior Customer Success Leader professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

61 reviews

3.0

Sep 17, 2024

Network like your life depends on it

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Select few are given once in a lifetime chances to lead departments.

Cons

Slow paced environment, risk averse culture

4.0

Aug 12, 2024

Good!

Customer success specialist

Recommend

CEO approval

Business Outlook

Pros

Benefits, culture, opportunities, & growth.

Cons

As with any corporate setup, work experience may depend on the team dynamics, leadership.

4.0

Aug 2, 2024

SBO Manila

Customer success specialist

Recommend

CEO approval

Business Outlook

Pros

A caring culture Transportation shuttle services door to door. Cultivating growth mindset Reimbursement for leisure, medical expenses Hmo is high compared to other companies

Cons

Company if squeezing as many jobs in a single person a lower pay compared to the market

Viewing 16 - 18 of 61 Reviews

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Shell Senior Customer Success Leader reviews

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Good!

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