Is Shell a good company to work for as a Senior Customer Success Leader?

Senior Customer Success Leader professionals working at Shell have rated their employer with 3.9 out of 5 stars in 61 Glassdoor reviews. This is an average score with the overall rating of Shell employees being 3.9 out of 5 stars. Search open Senior Customer Success Leader Jobs at Shell now and start preparing for your job interview by browsing frequently asked Senior Customer Success Leader interview questions at Shell .

Does Shell pay Senior Customer Success Leader employees well?

Senior Customer Success Leader professionals rate their compensation and benefits at Shell with 3.9 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Senior Customer Success Leader salaries at Shell.

How happy are Senior Customer Success Leader professionals working at Shell?

88% of Senior Customer Success Leader employees at Shell would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Senior Customer Success Leader professionals have also rated Shell with a 3.9 rating for work-life-balance, 4.4 rating for diversity and inclusion, 3.9 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Shell?

Cashier (336) , Engineer (306) , Business Analyst (302) , Software Engineer (278) , Project Manager (262) , Manager (232) , Intern (218) , Analyst (215) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (113) , Process Engineer (106) , Sales Associate (91) , Customer Service Representative (90) , Data Engineer (90)

What are the pros of working at Shell according to real employee reviews?

"Flexible and good Work Life Balance" ((in 1483 reviews)); "very ethic and good benefits" ((in 1055 reviews)); "Good pay and beneifts and I would have stayed longer if they were not moving the positions to India." ((in 752 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 677 reviews)); "Salary is good but sealing based on grade and you can stick to a job group for your life" ((in 566 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 233 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 156 reviews)); "Long hours and stressful occasionally Cyclical commodity boom and bust" ((in 138 reviews)); "Slow career progression and lot of bias in promotions" ((in 131 reviews)); "poor leadership and direction" ((in 93 reviews))

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Shell

Shell Senior Customer Success Leader reviews

3.9

88% would recommend to a friend

(61 total reviews)

Wael Sawan

71% approve of CEO

70% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.9

Compensation and benefits

3.4

Career opportunities

3.3

Senior management

Senior Customer Success Leader employees have rated Shell with 3.9 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Senior Customer Success Leader professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Senior Customer Success Leader professionals compared to other employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

61 reviews

4.0

Jul 15, 2024

Organization & General review

Customer success specialist

Recommend

CEO approval

Business Outlook

Pros

*Career development *Social benefits *Standard salaries *Good healtcare package *Good vacation plan

Cons

*Overwork *Corporative bureaucracy *Poor management * Lineal organization, no creative management * Not support new ideas or ways of working

5.0

May 13, 2024

Challenges

Customer success specialist

Recommend

CEO approval

Business Outlook

Pros

Everything was good and nice

Cons

Nice; challenge; learning; amazing; adorable

4.0

May 8, 2024

Exceptional

Customer success specialist

Recommend

CEO approval

Business Outlook

Pros

DE & I culture, yearly bonus, and benefit packages

Cons

Basic salary is quite low

Viewing 19 - 21 of 61 Reviews

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Shell Senior Customer Success Leader reviews

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