Is Sherwin-Williams a good company to work for as a In-Store Customer Service Representative?

In-Store Customer Service Representative professionals working at Sherwin-Williams have rated their employer with 3.0 out of 5 stars in 915 Glassdoor reviews. This is a lower than average score with the overall rating of Sherwin-Williams employees being 3.6 out of 5 stars. Search open In-Store Customer Service Representative Jobs at Sherwin-Williams now and start preparing for your job interview by browsing frequently asked In-Store Customer Service Representative interview questions at Sherwin-Williams .

Does Sherwin-Williams pay In-Store Customer Service Representative employees well?

In-Store Customer Service Representative professionals rate their compensation and benefits at Sherwin-Williams with 3.6 out of 5 stars based on 915 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about In-Store Customer Service Representative salaries at Sherwin-Williams.

What are the top reviewed jobs at Sherwin-Williams?

Sales Associate (1229) , Assistant Manager (930) , Store Manager (655) , Sales Representative (434) , Assistant Store Manager (263) , Manager (246) , Customer Service Specialist (114) , Intern (110) , Store Associate (95) , Part Time Sales Associate (82) , Retail Sales Associate (78) , Customer Service Representative (77) , Operations Manager (77) , Market Manager (64) , Branch Manager (63)

What are the pros of working at Sherwin-Williams according to real employee reviews?

"benefits aare good and hours are fair" ((in 1061 reviews)); "good pay (But I asked for more before saying yes to the offer and it was granted. ) for part" ((in 846 reviews)); "The people I worked with were really great and they do a great job of building relationships with customers." ((in 492 reviews)); "My coworkers were great You get to know the contractors and customers better since you see them often" ((in 183 reviews)); "Good training and wanted staff to succeed" ((in 175 reviews))

What are the cons of working at Sherwin-Williams according to real employee reviews?

"Long hours and a lot of hard work if you want to make a decent living" ((in 374 reviews)); "Poor management and some people would lack of work" ((in 368 reviews)); "Usually there’s no work life balance if you work at a store that is short staffed." ((in 353 reviews)); "Bad data and sometimes toxic upper management" ((in 317 reviews)); "Just not a position for everyone however a lot of the managers have been with the company for years" ((in 265 reviews))

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Sherwin-Williams

Sherwin-Williams In-Store Customer Service Representative reviews

3.0

35% would recommend to a friend

(915 total reviews)

Heidi Petz

17% approve of CEO

30% positive business outlook

Ratings by category

3.7

Career opportunities

3.6

Compensation and benefits

3.4

Diversity & inclusion

2.8

Culture & values

2.5

Senior management

2.1

Work/Life balance

In Store Customer Service Representative employees have rated Sherwin-Williams with 3.0 out of 5 stars, based on 915 company reviews on Glassdoor. This indicates that most In Store Customer Service Representative professionals have an average working experience there. Sherwin-Williams is rated in line with the average (within 1 standard deviation) by In Store Customer Service Representative professionals compared to other employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

915 reviews

3.0

Jan 26, 2026

Shell of Its Former Self

Store manager

Recommend

CEO approval

Business Outlook

Pros

The pay is good for a retail like job. The people you work directly with can make this job bearable. Some customers are great too. If you have a great year; you can absolutely make a nice bonus.

Cons

For managers, 48 hours a week mandatory is ridiculous and it’s monitored to the T. Short staff. Hard to take time off and not feel like you’re still working at times. District leadership is the worst. Constant check the box stuff that doesn’t matter. Corporate fairness all over. Wish I worked for real authentic people. Always pushing for more more MORE! Had a nice win? Great. Produce MORE. All about stock price, investors, forget the employees and people on the ground.

3.0

Jan 22, 2026

Meh

Store manager

Recommend

CEO approval

Business Outlook

Pros

Great customers and opportunities are plenty

Cons

Staffing and leadership, hours, expectations

1.0

Jan 18, 2026

Lot of politics among senior management

Store manager

Recommend

CEO approval

Business Outlook

Pros

Good Compensation among other competitors

Cons

Very less opportunities, higher management is very strict, no job security and employees are under a lot of sales pressure, overworked and no work and personal life balance at all.

Viewing 10 - 12 of 915 Reviews

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Sherwin-Williams In-Store Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Shell of Its Former Self

Meh

Lot of politics among senior management

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