promotes from within, but usually based on sales performance alone which allows someone who had a "lucky" year get promoted into a position where he/she is not qualified for. After becoming a sales rep, you are expected to re-locate your entire family to advance any further, only to prove your loyalty to the company.
Trying to compete with 'big box" stores with a staff of 3 or less in a store
We constantly "brag" about our customer service but consistently have 1 person running our store, who is expected to answer 3 phone lines, tint paint, spend time choosing colors with a customer, help customers load their vehicle, and maybe unload a truck.
We have cut hours so severly, we have even developed a training session on being in the store alone, which was conducted during business hours and left employees in the store alone.
Cookie Cutter approach to daily operations. Not all situations apply to all stores.
Management more concerned with the quantity of calls, than quality. Store A makes 100 calls and talks to 2 customers. Store B meets face to face with 10 customers documents excellent meetings. Store A is praised in front of the whole team, Store B is either written up or given a warning to be for not achieving a goal. This will only create fake sales calls in order to achieve a goal.
Its all about the numbers. Sales goals are based on previous year's sales. No excuses. Market conditions are not considered.
We plan on having sales increases every year but do not expect our expenses to grow accordingly in support of this sales growth
We continue to make it difficult for our customers to do business with us, letting our internal issues complicate their pricing, constantly making them wait for credits on pricing errors that are entirely an internal problem
