Does Shift4 pay their employees well?

According to anonymously submitted Glassdoor reviews, Shift4 employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Shift4. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Shift4?

44% of Shift4 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shift4 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Shift4?

Customer Service Representative (15) , Manager (9) , POS Support Representative (9) , Technical Support (8) , Operations (6) , Software Engineer (6) , Supervisor (6) , Technical Support Specialist (6) , POS Support (5) , Risk Analyst (5) , Account Executive (4) , Advanced Support Representative (4) , Director (4) , Payment Support (4) , Product Manager (4)

What are the pros of working at Shift4 according to real employee reviews?

"Good benefits and Full remote" ((in 26 reviews)); "Decent work life balance" ((in 15 reviews)); "Great people and teams." ((in 15 reviews)); "Great colleagues and community." ((in 10 reviews)); "Great Culture and positive vibes within the sales office" ((in 10 reviews))

What are the cons of working at Shift4 according to real employee reviews?

"Poor leadership and unable to move forward with many projects." ((in 17 reviews)); "They throw you out to handle calls with no actual training." ((in 7 reviews)); "Communication was horrible and I had to walk away." ((in 6 reviews)); "No actual annual salary review." ((in 5 reviews)); "Then I was placed under a different manager who lived two states away and was expected to commute there 2x per week just to make phone calls at the office." ((in 5 reviews))

What are employees saying about Shift4 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Shift4 layoffs and their outlook for job security at Shift4 in 2026.

What are the top reviewed Shift4 locations?

Allentown , Las Vegas , Center Valley , Atlanta , Morrisville , Tampa , Silver Spring , Israel , Weehawken , Chicago , New York , Raleigh , San Francisco , Philadelphia , Fort Lauderdale , Washington , Houston , Seattle , Miami , Greenville , Jersey City , Ohio , Brooklyn , Maspeth , Rochester , Phoenix , Tempe , Malta , Leland , Minneapolis

Shift4 reviews

3.3

44% would recommend to a friend

(426 total reviews)

Taylor Lauber

33% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

3.1

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Shift4 has an employee rating of 3.3 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shift4 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

426 reviews

1.0

Mar 9, 2026

: Uneven Lead Distribution and Misleading Expectations

Solution specialist

Recommend

CEO approval

Business Outlook

Pros

Some talented coworkers and a fast-paced sales environment

Cons

Uneven opportunity distribution, long hours, and compensation that doe not match expectations.

Shift4 Response

2mo

Thank you for taking the time to provide feedback on your experience at Shift4. We deeply value the opinions of our former employees, as they help us identify areas where we can improve. We are sorry to hear that your time with us did not meet your expectations, and we genuinely regret any negative experiences you may have had. If there is anything specific you would like to discuss or any further details you would like to share, please feel free to reach out to our HR department.

1.0

Mar 5, 2026

Its a Call Center - Avoid if you have common sense

Pos support

Recommend

CEO approval

Business Outlook

Pros

Good people, benefits ok..ish, management think they are thoughtful with employees and they are at some level.

Cons

This is a CALL CENTER. They measure you by your Adherence which no one explains how is done. It doesn't count how much hours you put in , how many difficult cases you solve. They will listen to a call you made a month prior and castigate you for not saying " thank you for being with shift4". The Job is soul crushing, mentally draining and the schedule is non-negotiable. If you are a parent avoid at all costs. You are exposed to clients emotional state and internal incompetence and the compensation does not even it out.

Shift4 Response

2mo

We appreciate you taking the time to share your feedback about your experience at Shift4. We take employee satisfaction seriously, and we regret that your time with us did not meet your expectations. If there is anything specific you would like to discuss or any further details you would like to share, please feel free to reach out to our HR department.

2.0

Mar 3, 2026

Disorganized, but strong product depending on the focus

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Global reach, high ceiling if they can improve on structure and processes.

Cons

Constant restructuring, rebranding, and acquisitions rather than focusing on core processes and workflows. Software engineers can’t plan or execute cleanly. Lipstick on a pig vibes for anything outside their payment processing. No clear annual merit increase plan. Salaries lower than market.

Shift4 Response

2mo

Thank you for sharing your insightful review about Shift4. We appreciate your honest feedback, highlighting both the positive aspects like global reach, as well as areas of concern related to focusing on core processes and workflows and annual merit increase plan. Your feedback is invaluable to us as we strive to create an exceptional workplace for all. We encourage you to connect with us directly, whether through HR or your immediate supervisor, to discuss your concerns in more detail. We are here to listen, support, and work together to overcome obstacles you may be facing.

Viewing 28 - 30 of 426 Reviews

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Shift4

Shift4 reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

: Uneven Lead Distribution and Misleading Expectations

Its a Call Center - Avoid if you have common sense

Disorganized, but strong product depending on the focus

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