Does ShipStation pay their employees well?

According to anonymously submitted Glassdoor reviews, ShipStation employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ShipStation. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ShipStation?

54% of ShipStation employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ShipStation 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at ShipStation?

Account Manager (10) , Customer Support (4) , Software Engineer (4) , Sales (3) , User Success Specialist (3) , User Support Specialist (3) , Customer Success (2) , Engineer (2) , Product (2) , Product Manager (2)

What are the pros of working at ShipStation according to real employee reviews?

"That type of working environment breeds happier people and great ideas." ((in 8 reviews)); "Amazing culture, positive, pays well, offers growth!" ((in 8 reviews)); "Great Atmosphere and Benefits." ((in 6 reviews)); "great coworkers" ((in 4 reviews)); "Weekly free lunches" ((in 4 reviews))

What are the cons of working at ShipStation according to real employee reviews?

"I don't know how my pay compared to others', however from my view, pay was low." ((in 10 reviews)); "Very little management to non" ((in 8 reviews)); "There is little to no communication from upper management on where the product is going or big changes that are happening." ((in 5 reviews)); "Managers tend to be promoted or moved from different sister companies, because they are "good managers" but then they know nothing about the platform they are managing, so they end up not being able to assist the employees they are managing" ((in 3 reviews)); "CEO was basically delusional during town halls and went on ridiculous rants." ((in 3 reviews))

What are employees saying about ShipStation layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ShipStation layoffs and their outlook for job security at ShipStation in 2026.

What are the top reviewed ShipStation locations?

Austin , New York , Long Beach , Dallas-Fort Worth

ShipStation reviews

3.4

54% would recommend to a friend

(105 total reviews)

Al Ko

Not enough data to show CEO approval

44% positive business outlook

Ratings by category

3.8

Work/Life balance

3.6

Diversity & inclusion

3.5

Culture & values

3.2

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

ShipStation has an employee rating of 3.4 out of 5 stars, based on 105 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ShipStation employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

105 reviews

5.0

Jan 22, 2019

No questions asked, this is the best place to work.

Saas account manager

Recommend

CEO approval

Business Outlook

Pros

Medical, dental, vision, ESPP, 401 K, tuition reimbursement, company non-profit volunteering options, unlimited time off, pet insurance, catered lunches on Wednesdays & Fridays, taco Tuesdays, beer Fridays, happy hours, any desired desk gear/supplies, in-office fitness options such as yoga, spin class, and soon-to-be kickboxing. Management actually listens to issues and makes changes. If you do great work and aren't here JUST to get a paycheck, you WILL be rewarded. On top of that, the internal career opportunities are endless so to grow into.

Cons

Maybe instead of in-office fitness classes (so employees aren't getting sweaty during work hours), change it to covered fitness outside of the office but only if you make it X amount of times a week/month. I feel like it would encourage more people to work out and be better overall for health benefits.

ShipStation Response

6y

We appreciate you taking the time to leave such a thorough review! Happy to hear you enjoy the perks of working here at ShipStation! Thank you for your valuable input on the fitness classes, we appreciate your perspective. We're beyond lucky to have you here. Thanks again!

3.0

Jan 17, 2019

Ok place to begin a career in SaaS

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits (mostly). Typical tech office space for Austin in a good location. Mostly good coworkers that are friendly enough for a workplace environment. If you work hard, you can advance, as ShipStation is growing quickly and they used to make it easy to move up or to other departments to help you grow your career. Management is very understanding of the need for personal time and are accommodating of emergencies. But be prepared if you take PTO that most of your work will not be covered and there when you get back.

Cons

Pay is lower than most Austin tech companies for all departments. There is little to no communication from upper management on where the product is going or big changes that are happening. The communication between departments is terrible and you are frowned upon for asking for information if you are not in those departments. Most coworkers get along professionally, but you can tell there are a lot of cliques in the office and you can see how those people are favored by mid/senior management. HR is nonexistent and the one person in charge of this rarely has answers readily available. Be prepared to wonder and to not know where to go to for answers. Also be prepared to hear sexist remarks from all over.

ShipStation Response

6y

We hear your concern and we're sorry about your experience. We are striving towards greater transparency across all departments, communicating goals, plans, and results. Sexual harassment isn't something we take lightly and is not tolerated here at ShipStation. We value your feedback, if you have any further insights or concern you can email hr@shipstation.com.

5.0

Sep 12, 2018

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

very smart and motivated colleagues

Cons

The work is a little redundant

ShipStation Response

6y

Thanks so much for your review! We're happy to have you here!

Viewing 64 - 66 of 105 Reviews

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Reviews by job title

No questions asked, this is the best place to work.

Ok place to begin a career in SaaS

Great place to work

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