Pros
The company is run by honest, hardworking people. The product is truly loved by the majority of customers and well-respected in the e-commerce industry. I've worked for other companies in the past and this is not the norm. Employees can take the vacation time they need, there is no set limit though it's all within reason. And your schedule is fairly flexible across all departments. Health benefits are covered for the employee, and 401k and employee stock purchase plan are available. Opportunities arise for those who are driven, go outside of their daily responsibilities to contribute, and are willing to humbly but directly state where you'd like to grow with the company and ask how you can get there. Overall, you get the excitement of helping develop and support a leading product in the industry while also taking advantage of the stability and benefits of a more established company.
Cons
The company is only 4 years old but has seen tremendous growth. In many ways, this is a really good thing, however I believe that does mean we are still maturing in terms of processes and structure, particularly in supporting employees. If you require lots of feedback from management for job satisfaction, and are not accustomed to asking for what you want, ShipStation may not be the right fit for you.