ShipStation reviews

Where do I begin? When I was first hired it was very obvious that the training was out of date for the current UI And are expected to learn through osmosis. The training is very poor and there is such minimal support for new agents that multitudes of them do their job off the clock to try to keep up with the work. Everyone is burnt out. We are held to insanely high standards and do not have enough time to actually get our work done. 30 minutesa day to work on complex tickets is not nearly enough. Customers think we are just basic customer support, but in reality we are L2 software support and it’s very IT oriented. They downplay how important we are and what we do to the customers so we get verbally berated constantly. They do not protect us. I also know of some coworkers who went through some extreme mental health episodes to the point where they can’t function or remember interactions anymore and they are being pushed to their limit. Everything went downhill immediately when they started using software to track our every move and decide that churning out high loads of low quality work is better than a than letting an agent take the time to give a proper response so a user will not encounter the same issue twice. They let customers say such horrible things about us to us and all of those bad reviews cannot be contested. There also is no room for advancement from support unless you are a gold star favorite.

Unprofessional management who do not adhere to common hr practices or meritocracy. Morale is often low due to frequent unreliability of the actual product and with product integrations, which leads to interdepartmental rifts and unhappy customers. To add insult to injury, the bandage fix for the morale issue usually involves baked goods, when they should be upping the subpar employee salaries.