When I started here is was amazing and the "perks" were definitely one of the main driving points for me. But I would rather have no catered lunches or beer fridays and instead have everyone in Sales and Support get a raise. It's extremely hard to make a living working here, despite ShipStation earning a lot of money for Stamps.com, who owns us.
There is a chronic lack of communication between departments. New features (typically not very user-friendly) are constantly pushed out, even though we have a ton of other issues that are key to the core software that have yet to be addressed or taken seriously.
There isn't really anywhere to move. There is the illusion. But I've known people to be promised promotions and be passed up. Eventually, after working here for a few months you wont want to be promoted, because you'll have heard so many complaints from other team members.
There are definitely cliques - which I've had to learn to stop being irritated by - but it shows that this company cares less about "culture" and more about the illusion of it. We have beer fridays and drinking games, catered lunches and ping pong and fooseball tournaments, but - as someone said in a previous review - it feels like a band-aid. Once those things are over, you walk out of the lounge and the employees look miserable. Unpopular opinion: beer is not a cure-all