Shopify reviews

Hey, thank you for leaving a review! Regarding our Support Advisors taking three chats at once: this is feedback that has been heard! Our leadership team is currently reviewing the way we offer chat support to find the best options for our employees and our merchants. We want to ensure the support experience is an effective use of time for all parties, so feedback like this is important to get. The Shopify platform is ever-changing, so it's vital we offer proper training and resources so will be able to find the answers you need. It's great to hear you found it so beneficial! Thank you again for the review!

Hey, thanks for the review! It's true that we're expanding quickly. Over the past few months, we have had a huge influx of new merchants on the platform. Most businesses have had to pivot from brick and mortar shops to online sales only due to restrictions on physical interactions put in place because of Covid-19. We've had to pivot with them to make sure they have the tools they need to succeed. I agree that this growth sometimes can be hard to keep up with, but it's important to embrace the changes and be comfortable with that uncertainty. Awesome to hear so many other great points though! We aim to hire the best, so being surrounded by dedicated and creative people will lead to a positive work environment. Thank you again for the review!