Is Shopify a good company to work for as a Technical Support Advisor?

Technical Support Advisor professionals working at Shopify have rated their employer with 3.8 out of 5 stars in 21 Glassdoor reviews. This is a higher than average score with the overall rating of Shopify employees being 3.3 out of 5 stars. Search open Technical Support Advisor Jobs at Shopify now and start preparing for your job interview by browsing frequently asked Technical Support Advisor interview questions at Shopify .

Does Shopify pay Technical Support Advisor employees well?

Technical Support Advisor professionals rate their compensation and benefits at Shopify with 3.3 out of 5 stars based on 21 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Technical Support Advisor salaries at Shopify.

How happy are Technical Support Advisor professionals working at Shopify?

60% of Technical Support Advisor employees at Shopify would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Technical Support Advisor professionals have also rated Shopify with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Shopify?

Support Advisor (225) , Software Developer (114) , Software Engineer (113) , Customer Support Advisor (94) , Account Executive (84) , Customer Success Guru (80) , Junior Support Advisor (75) , Senior Software Engineer (73) , Data Scientist (58) , Customer Service Representative (52) , Merchant Success Manager (52) , Team Lead (48) , Customer Success Guru - Remote (42) , Customer Support (40) , Recruiter (40)

What are the pros of working at Shopify according to real employee reviews?

"Great benefits and actually care for you and encourage you to use all your vacation and personal days." ((in 478 reviews)); "The people on your team with the same title as you are great to work with." ((in 404 reviews)); "good benefits, work from home" ((in 164 reviews)); "Work/life balance was good for me. 2 hours to spend a week on professional development." ((in 150 reviews)); "good pay is good good" ((in 140 reviews))

What are the cons of working at Shopify according to real employee reviews?

"Massive layoffs without any warning AFTER saying there will be no more layoffs privately and publicly" ((in 187 reviews)); "Senior leadership will not take responsibility for any decline in growth or making the wrong strategic decision" ((in 165 reviews)); "poor management and quite top down" ((in 134 reviews)); "Inexperienced managers and leads" ((in 66 reviews)); "Upper management has completely lost touch with what it means to care about their employees." ((in 36 reviews))

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Shopify Technical Support Advisor reviews

3.8

60% would recommend to a friend

(21 total reviews)

Tobias Lütke

74% approve of CEO

60% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.3

Compensation and benefits

3.2

Career opportunities

2.9

Senior management

Technical Support Advisor employees have rated Shopify with 3.8 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Technical Support Advisor professionals have a good working experience there. Shopify is rated in line with the average (within 1 standard deviation) by Technical Support Advisor professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

21 reviews

5.0

Nov 21, 2021

Awesome

Technical support advisor

Recommend

CEO approval

Business Outlook

Pros

Great perks. Low workload. The people are the best!

Cons

Too be honest, there really aren't any.

3.0

Sep 21, 2021

Emotionally draining

Technical support advisor

Recommend

CEO approval

Business Outlook

Pros

Good pay Good opportunities for the right people Flexible WFH role

Cons

Massive workload Metrics were a little strict

4.0

Jul 17, 2021

Amazing company to work for!

Technical support advisor

Recommend

CEO approval

Business Outlook

Pros

Challenging, rewarding, amazing company culture, wonderful perks.

Cons

Super high-stress, low pay for the job, and hard to move up within the company. All that said, the pros far outweigh the cons.

Viewing 16 - 18 of 21 Reviews

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Shopify Technical Support Advisor reviews

Ratings by category

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Reviews by job title

Awesome

Emotionally draining

Amazing company to work for!

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